mmp movelaria - Dourado - SP

Great professionals. Great job, perfection 10

Great company! great quality furniture

Best furniture in the area

Staff very good people and attentive

Here is quality.

The employees (both sales and installation) are respectful, the owner is accessible and you can negotiate and/or resolve directly with him; the final product is between fair and ok; the project team left something to be desired (in my case), but the part that most disappointed was the production and delivery management of the product. MY EXPERIENCE: 1.) NEGOTIATION: I made the contract for the production of furniture in every room of an apartment in March 2021. The contract specified a delivery time of up to 150 days (August 2021) and a clause covered the issue of the pandemic that could delay product inputs. So far, everything as planned and even with the pandemic, I could put another 90 days for the delays in the raw material (which would take place in November 2021). We are already in February 2022 and until today the apartment was not ready, there is still room with delayed delivery (they say it is in production), there are incomplete furniture waiting for parts and not delivered, in addition to some services to be redone. 2.) DESIGN: In my case, the Design part left something to be desired. During the furniture definitions, the staff charges a lot for the definition of the details (size, material, color, etc.), which on the one hand is great! However, when in production, the communication between the design and production sectors was not well aligned - several times I had to redefine something that was already decided at the beginning, or negotiate some change in the furniture that was not what was planned. Communication failed several times, or was lost along the way. 3.) INSTALLATION: installation is fast, sometimes 4~5 people came in and made several rooms in two days. However, they usually came in two people, and the rooms took longer to get ready. In all rooms there were incomplete things to be resolved, some have already been resolved so far. This is also stressful, as no room was definitely ready, there was always something to be done and/or redone. In addition, they made a lot of dirt on the walls and ceiling, as well as scratches on the floors. 4.) DEADLINE: This part is the most critical. It's understandable that the pandemic has delayed several things, but most of the country's economy has already returned and it's been a long time. Even with imported parts, everything is practically normalized. I also understand and respect that the company has had a reduction in the number of employees with cases of COVID, but I still don't have an answer on the deadline for the delivery of my things, or when they promise a date they don't fulfill!! The worst thing is that I call to collect and they always say that this week is scheduled. However, come and do a little service and repair. I'm still waiting for the missing room that has been in production since November 2021.....the other missing pieces said it arrived, but they haven't scheduled the final installation yet.