Nova Aliança Imobiliária - Vila Velha - ES

In the BEGINNING, everything works fine, until you move and the first problem appears. The real estate doesn't give you any support, ever. And always pulls the sardine to the OWNER's side, even if the contract says something else. Now the worst of all is when you leave the property, they ask for a new property at the exit inspection. Disregard all items of your entry counter-inspection. They ask for R$ 150.00 to change a LAMP, NEW PANELS (FOR NO REASON), 3 NEW DOORS, THOUSAND REAIS EACH, NOT TO mention THE BALCONY CURTAIN WHICH WAS ALREADY BAD AND THEY ARE ASKING A NEW ONE. Worst real estate I have ever rented a property in my life. Good thing QUINTOANDAR is coming to the state to put an end to this kind of thing.

Brenda's service was excellent - rental manager Calm and attentive person, she did everything in her power to make it possible to rent a property not visited in person, in addition to getting around the problem of the power turned off at the beginning of the lease, an attitude that showed her good will, skill and professionalism. Congratulations Brenda! Keep it up!! Also noteworthy is the service provided by Julia dos Contracts, who provided excellent service, explaining the steps of the contract, and clearing up doubts that arose during this process, attitudes that facilitated the conclusion of the lease. I congratulate Julia and hope that she continues with this behavior!

Wanusa asked to put her name and I will. TERRIBLE PROFESSIONALS, amateurs, they don't know how to work, they don't know how to talk, they don't know how to explain anything. They get so involved in the chat, that we give up AND CHOOSE TO PAY FOR THINGS THAT WE SHOULDN'T, just to stop chatting. They create contractual rules from their armpits, they always put the owners as wrong, and they are the ones who make EVERYTHING difficult for the customers. They rented an apartment IN RUA ICONHA, in RIVIERA DA BARRA, without an occupancy, with less than 1 month living, the roof simply FELL and they took more than a month to help sort things out about the apartment. Now they have made up the apartment and put it up for rent again, THEY HAVE NO RESPECT FOR THE CUSTOMERS. Ridiculous, terrible attendants and professionals.

I came to talk specifically about Emanuele's work/legal sector. She is an excellent professional who helps and guides me whenever I need it, very attentive, polite and responsible. Her service is 10 in addition to being very friendly with me every time we talk, she always solved the problems I was having. The best for sure! These 5 stars are especially for Emanuele's work. Gratitude.

It's even unfair to give this property one star. Didn't even deserve that. Very unprepared team. An offense to the tenant. They don't even provide transportation for brokers. So, if you are interested in any property they rent, you will have to look for their professional or pay your Uber. They force you to pay a contract fee, numerous insurances, advance payment for painting (bad by the way). But they only say that when the contact is ready The most serious is when you need to activate them after signing the contract. Just wash your hands. To illustrate, I rented a furnished apartment and after 4 months the fridge stopped working because of the motor, a fridge of 5 years of use. Report certified by a professional. I had to pay for everything because the owner wanted to. Ignoring the proposal to split the costs as it was not a mistake caused by misuse. The realtor washed her hands. This was on a long holiday, at the height of the pandemic, with all my food spoiled. They simply bow their heads to whatever the owner says. And speaking of the owner, the real estate company will always give reason to the owner of the property. It will do a bad inspection, leaving several points uncovered. Ignore your counter-inspection. And when you vacate the property, they will ask for a practically new property. Ignoring the natural wear and tear of time. To illustrate, they charge R$ 150 reais for the installation of any lamp. Another R$ 1000 because one of the doors is at risk. If you question the values, they say they will charge your guarantor. There is no dialogue. They never give in. They want to profit in every situation, they want your money. Another point: in the entrance inspection, it was reported that several lights were malfunctioning. And amazing: they charged for repairing these same light bulbs at the end of the contract. No matter what you put on the counter-survey, it won't be taken into account. In addition, the owner demanded impeccable cleaning in the delivery of the apartment, and in the lease it was filthy. And even though the apartment was delivered clean, the real estate company hired a cleaning lady because the owner wanted it, charging me R$ 200 reais. Even knowing that the apartment would undergo a new painting in the next few days. In short, they want the tenant to return a new apartment at the end of the lease. They ignore the natural wear and tear of use. What one-way real estate is this? Think carefully before renting. They will only have headaches. I felt very attacked by the real estate agent. Taking my time. I will be prosecuting them in several instances in justice. With fewer and fewer customers for rent, they will be swallowed up over time. The market does not forgive!