Novo Norte Itaipu Imobiliária - São Paulo - SP

Service, helpfulness and education are strong points in the partnership. I really like the work they do.

If possible, do not rent here, the worst real estate in the north area, I have already allocated it with several, but I have never had so much headache as in this real estate. It was now the exorbitant increases in the pandemic and problems with flooding in the yard that never gave due attention.

Attendant ROSANA, very rude, doesn't even wait to talk. Much better service is needed, this Collaborator named ROSANA is totally disqualified

Terrible, really people, don't rent with them!!! The lack of manners is blatant...apart from the problems in the return and throughout the contract. They give wrong information despite you stressing if the procedure is really correct. They say yes and then comes the surprise: I made a 30-month lease with a friend at this real estate company, at first when we saw the house, everything seemed normal and functional. We gave a security deposit of 3 rentals. We entered the property and from there the problems began, including their inspection. (They said it was just documenting by email). That was done. Throughout the contract, the house presented several problems of infiltration, problems that even caused water to fall into the corridor inside the house. After a lot of discussion and against my will, the owner asked a boy to go there to "fix" the boy himself told me he would do a palliative because there just breaking and doing it again to fix it. And due to infiltrations both in the hallway and in the bedrooms and living rooms, the lamps kept burning and I complained to the real estate company. Until the owner again dps my bed being all spoiled by mold and my clothes inside the wardrobe live moldy and I complaining with the real estate, decided to make a grafiato on the walls of the rooms to hold the infiltrations measured that the painter himself warned that It wouldn't even last 3 months. Anyway... December arrived and the contract expired on 01.20.2019 the letter advising that I would not stay in the property due to all the problems that they were already aware of and etc... email sent, message given in person on the day of payment of the rent. In the week of delivery of the property, it is precisely because they do not return the deposit at the time of delivery of the keys, because they claim to only do this after inspection of the property... I was very clear with the employee Tainá Cunha, who always gave opinions on things from house, which I would not be able to deliver exactly on the 20.01th (Sunday) in which case it would have to be on Saturday at vdd, because they don't open on Sundays, as I didn't have the deposit for another location that I was leaving my furniture in several friends and that would take the weekend and I would only be able to take the keys on Monday, she informed me that this was not a problem because I could pay for that ONE day that I would take the key that would be the second day 21. In this case, she also informed that this day would be on 34 real. OK. I didn't want to receive the 34 reais on the day of delivery of the keys, claiming that it was deducted from the deposit, so far ok!!! However, they gave us 10 working days to return the deposit upon inspection of the house. Detail: this is not included in the contract. And today, to my surprise, we received an email from Tainá with the costs of the inspection. Saying that we need to do a complete painting of the house (the problem with the painting is the leaks in the house, and they were always aware of this, the owner ditto), charging light bulbs that are burned out because of the leaks too (I got tired of changing and the same burn out) ... charging for light bulbs that they didn't even have in the house when we moved, and the most absurd thing is charging the rent in January (20.01) I'm not living in the house, the keys were returned on the 21.01th and she told me that only that ONE would be charged day. Because the house was being delivered on the 21st. Now they want to charge absurd things and still deduct from my deposit...caution I need to move to another location....I find myself in a room borrowed from a friend's aunt. Because of this bullshit from this real estate company.... I'm waiting for a plausible resolution so we don't waste our time and money that I don't have in contacting a lawyer.

Terrible service, people who claim to be professionals, rude with no experience, do not return calls, do not have information about the properties ..... I do not recommend

They make improper charges of 60.00 per CPF just to consult SPC / SERASA, in my case as I was a guarantor there would be 2 guarantors and 2 tenants, that is to say it would be stolen at 240.00, and I have already rented 3x in other real estate companies and I have never seen such charging, be careful and don't pay. This is part of their service, they cannot pass this amount on! Detail, I rented the same property in the competition and at no cost;)

They never communicate closings or changes, [it is a tremendous lack of professionalism to generate or send slips, they do not have defined and punctual processes, the cashier's attendants are completely harsh, ill-mannered and ignorant in their dealings. I do not recommend it to anyone, I hope they close the doors to learn that without an audience there is no profitable business for them! Mr. Wilson and his wife Cláudia should be more present to check these situations !!

Worst real estate experience. They are clearly on the landlord's side. No support for the tenant, at all times they only see the interest of one of the parties.