Oceana Atlântico Hotel - João Pessoa - PB

One of the best accommodations we've ever had, me and my family. When we arrived at the hotel, we were very well received, the whole team was very well trained, the employees were very polite, there were times when we were embarrassed by such a desire to help, if a cutlery fell, it wouldn't even let the person pick it up and immediately arrived with another one, even if the person wanted to get another cutlery, they insisted that the person not get up. There was a girl, brunette, serving breakfast, I don't remember her name, but I couldn't help but praise her, what a attention to guests. The spectacular breakfast, the wonderful rooms, not to mention the best bed I've ever slept in, I even took the name and brand to buy one for my house. Excellent shower, my 4 year old loved it. Full hotel, massage room, great pool. All in all, our stay was wonderful, really 5 stars.

Impeccable hotel structure, all modern and tasteful. Room, air conditioning, shower and wifi excellent. As I went on New Year's Eve, there was a party with Paralamas do Sucesso, a good organization of the event. Sol is a dear and attentive employee, not to mention so many other good people that I met during my stay. What bothered me the most was the pool service and the half-assed breakfast. One of the things I appreciate most about a stay is breakfast, and it was pretty bad! What was not the case, bad options and watery juice. I can say that I was only served ''fast'' because I sat at the pool bar, otherwise it wouldn't take too long to receive. Many times orders as drinks were there melting and no one took it, because the demand was super high.

I was there for the first time in October 2021 and we liked everything so much that we decided to come back this week. I don't know what happened, honestly, because the previous experience had been so positive, and now, this time, with some negative points, which already make us rethink whether it will be our choice for the next stay in João Pessoa. Funny that we went in the middle of a pandemic before, and now, with everything calmer, we expected an even better experience, but unfortunately, it wasn't the case. For starters, the water in the shower barely got hot. It was just warm. Called the support staff, the hotel staff told us that the energy system of the same was made by solar energy and as it had rained a lot that day, there was no sun to heat the water in the hotel. Hey??????? Since we checked in we have been told that the jacuzzi was not working and the sauna had to be booked in advance so it could be turned on and worked. We asked about the hotel pool, if it was heated, because in October it had been a fantastic experience, where we stayed part of the night in it, ordered drinks, snacks, an experience that we would have liked to repeat, and we were told they would provide it. Anything! More than five times asking for this and nothing. They didn't do anything about it and, again, the issue of solar energy was raised. Like this? A hotel of this size, which wants to be the best in the Capital, with this kind of problem? And breakfast? A considerable drop in relation to the quality of what we know in October. There was quantity, but nothing very tasty that would make us save it as an interesting gastronomic experience, unlike what we tried in the previous opportunity. From this experience, the only positive thing I can highlight is the restaurant, where we had lunch. The food was excellent, the waitress was super helpful, I don't remember her name, sorry, I just remember that she was from the interior of Pernambuco, (one of those people I would take to work with me, she was so attentive and charismatic), the codfish cake, the best I've ever eaten in my life, congratulations to the chef. And at check-out, when we reported the problems, we barely had an apology, just smirks, although I think they could do little because these are things that are more related to the management of the hotel itself, and not to the support staff, who, as far as possible, tried to serve well, within what they could, I believe and wanting to be optimistic. To be quite honest, the impression that it gave us was of a place with cost containment, but, I repeat, for a hotel that wants to be a reference in JP, some precautions must be observed, such as, for example, a guest asking five times for the heating of a swimming pool is turned on and not answered. That can't! A real shame! We left with the feeling that we paid dearly for something that was not up to the mark. We sincerely hope, because the place itself is fantastic, the view and location perfect, that such problems will be overcome. These are adjustments that need to be made so that Ocena is truly THE Benchmark of hospitality in João Pessoa and Paraíba. Potential, there's plenty of it!