Pastel e Massas Andressa Souza Gourmet - Jaboticabal - SP

Place well prepared and well decorated excellent pastel , drink a little salty more quality is worth it.

Cozy and very familiar environment. Everything is very clean and organized, very well prepared digital menu, very attentive and friendly attendants. The pastries are simply wonderful, soooo stuffed, very crunchy and very dry dough, with no oil build-up. Worth knowing!

Terrible service, owner extremely rude to customers. Attempts to force payment for something that was not previously notified, not even at the time of payment. Because everyone at the table paid their respective bills, for when we're leaving at the end, we want to charge more. After criticism on facebook the owner had the ability to offend me through chat and block me.

Location a little difficult, I can only get there with GPS, the pastries are well prepared, well stuffed, the first time we ate it was surprising, it was dry and super stuffed, the last time it was smaller and the oil was not well drained, but in general the pastries are very tasty, regarding the prices I think it's a little expensive, compared to other dining options in the city and compared to pastries in the region of the same standard or even higher.

I'm not a fan of pastels but Andressa's captivated my heart. Super well stuffed, very dry and several flavor options. It's worth getting to know the rodízio too, it's sensational. The photo I took is of the rotation so you can have an idea of ​​the size, I thought it was great.

The pastries are good, BUT, full of bad service, mistakes and disrespect for the consumer. I will list everything here. On a Saturday night (05/07) I went with my girlfriend and two friends at around 8pm to the establishment to see the products and the service of all-you-can-eat pastries. At first the waiter informed us that only 3 pastries could be ordered per person at a time, in the sequence we already made our orders. For the arrival of a soft drink it took about 15 minutes and these pastries (3 each in 4 people, 12 in total) took about 50 minutes. Realizing the delay in making the pastries, we already ordered our other batch of 3 pastries each which this time took 1h20 to be delivered and, still, all of them were wrong. It was already 10:30 pm and the carvery had already ended (operating from 7:00 pm to 10:30 pm). After we identified the error in the order, we called the waiter (which took another 10 minutes to come, having to go and call him at the counter) and alerted us about the error, the waiter told us that the fillings ordered no longer had them and that these were done. others not to be without. Then we argued that this was completely wrong and that we should have been warned and that we would not pay for the value of the rodizio, but only for the first 12 pastries we consumed, because we didn't use anything from the rodízio, which didn't even happen correctly. With that the waiter relayed the information to the owner who very rudely shouted from afar (very harshly) that she would do it all over again. In less than 10 minutes, all the pastries from the second batch that we ordered arrived, by a miracle, right? Because the fillings no longer existed and appeared for these pastries and the speed was record compared to the previous two. Story told, let's list all the problems then: 1. It takes a long time to arrive soda, because the restaurant had few tables and the waiter was standing at the counter; 2. It takes time for the first batch of pastries to arrive; 3. It takes time for the second batch of pastries to arrive; 4. Wrong order and poorly supported justifications; 5. Bad service; 6. Misleading advertising. It is worth mentioning that the restaurant only had 4 tables of up to 4 people (including ours), so I ask: why such a long delay in two orders? Why the limit of order at a time of pastries in a carvery that is unlimited order? Why flavors that no longer existed and appeared out of nowhere and very quickly after we complained and after the carvery time was over? It gives the impression that they are strategies to limit the amount of pastry orders within an all-you-can-eat service (feelings and not accusation from everyone at the table). Remembering that according to article 37 of the Consumer Protection Code (CDC), making false advertising is a crime. I do not recommend the place, bad service, inexperience in customer service and even apologies for the series of mistakes.

Last night (05/07) me, my boyfriend and a couple of friends went to the establishment to know the pastel rodízio. As soon as we arrived, it was announced that we could order 3 pastries per person at a time. So far OK, if they were delivered quickly. The first shipment took 50min to arrive at our table. Really the taste of the pastries is very good, but in the second round of orders came the problems. It took 1h20 to send the order, which is already an absurd wait in a carvery. Other than that, they sent all the wrong pastries. We saw the error because when we bit the first one, we saw that it wasn't what we had asked for and we decided to open all the others. Of all, 2 were correct and there was NO candy from the 5 we ordered. When we questioned the waiter, the answer was: ALL the fillings are over and "she" made these so you wouldn't run out! Like this? We replied that this cannot be done, that they should have contacted us and asked if we wanted the exchange. When we refused to pay for an all-you-can-eat meal that each had only eaten 3 pastries each, the waiter informed the owner who, from inside the restaurant, very sharply, shouted to collect all the pastries. Then the same came to ask again which flavors had not been delivered, claiming that now there were the fillings because customers had given up on the order. Minutes later, the owner came to our table, rudely and rudely, questioning that we said we hadn't eaten since she had prepared that order herself. He turned his back and in less than 10min the pastries that were taking 1hr and that no longer had the fillings were miraculously on our table. Finally, no one apologized to us and the situation was the height of ridicule. About the rodizio, a deception, I would never go back and I don't recommend it.