PLASA - Alvorada Care Plan - Fortaleza - CE

The most thieving and useless funeral plan in existence ... It's this Plasa. Worthless.

It is the kind of plan that we only know if it is good when we need it. I can say it was efficient when my family needed it.

My mother has been a customer of the company for over 7 years, she always paid on time! She made a complete plan and included her brothers, daughter and nephews as dependents. In 2014, she lost a brother in the State of São Paulo, as the burial took place in another state she filed a request for compensation, the service was quick and everything was resolved. However, last June another sister, who was also dependent on the plan, died. The death and burial also took place in the state of São Paulo. I contacted the company to confirm which documents would be needed to request reimbursement for the service, the employee informed that only a certified copy of the death certificate and document of the plan holder would be needed, and only the holder, in this case my mother, could file a claim for compensation. On 09.23.21 we went to the funeral home to receive reimbursement, the attendant took the documents and said that my mother would receive the reimbursement amount in the account on 10.25.21. However, on 10.13.21 I received a call from the attendant saying that the reimbursement would not work because a document was missing, the invoice of the funeral service performed! The deceased was dependent on the plan and the death certificate was presented! That was supposed to be enough!! Or is Plasa Alvorada doubting that there was a burial? The problem is that now there is only one person in São Paulo who could request this document, but he is a serious heart disease!! He barely leaves the house because he can't move much because of his heart! He's already made a big effort going to the city's registry office to authenticate the death certificate!! Today, 10.14.21 I called the plan's service department asking what documents would be needed to make a reimbursement and the attendant confirmed it, death certificate and holder's document, that is, the information inside the funeral home itself is different!! The company can even change its procedures, but my mother's process was already underway for almost 1 month! When my mother made the plan, she explained that some of her dependents lived in another state and the company informed her that this would not be a problem and that in case of death she would receive reimbursement without any problems! I called again and spoke to the attendant who filed the process, she said that there was no way to do anything, that she had already spoken with the supervisor. She treated me with respect and was always attentive! What I'm disputing is that I called to collect the information correctly, I went to the funeral home, we started the reimbursement process and after almost 1 month does the company say that a document is missing? That I can't even get it, because I would have to go to São Paulo to get it! What we wanted was not to have had this loss in the family, but as unfortunately happened, we at least want to receive the benefits of the plan, in this case the reimbursement, which was sold to my mother! Today, 10.26.2021 I spoke again with the funeral home. I was informed that they have filed the reimbursement process again, but they cannot guarantee that it will work! Once again we will have to wait 30 days for a return! Our objective here is not to denigrate the company, which so far has provided us with good service! Rather, call the attention of someone from the funeral home to intervene favorably in our case!