Point Chic - Hair Salon & Beauty - São Paulo - SP

Place with excellent professionals.

I made micropgmentation in the eyebrow I loved the result I recommend and recommend. I want to thank you for the excellent work and service from Elizete, a great professional met my expectations. Congratulations for the work thanks

Today was the first time I went and I just loved it. The professionals are very polite, the atmosphere is pleasant and clean. Who attended me was Jonas, a very capricious and competent professional, I highly recommend the salon

I've been a customer for 5 years, impeccable service, fair price, exemplary professionals

I left home at 8 am to do my hair, as I had scheduled 5 days before, but when I got there I was informed that the hairdresser would not come because I was sick and no one could attend to me. That is, I left the house for nothing, I spent money for nothing to travel during a pandemic and none of them had the brilliant idea to call me, even if it was 5 min before to notify or cancel the appointment. Never walk in that place again !!!

I love Elizabeth's work. More professional. Sincerely and very agile. beautiful blondes. Women's, men's and children's cut! Make and space is a delight.

I've been a client for over 20 years and I don't change it for anything, I love the way they take care of my hair and the way I'm treated. You guys are awesome?????❤❤❤

My nightmare started on September 1st with Jonas, at Point Chic Hair, in Vila Matilde. Days before he did the wick test and I showed him the color I wanted, he said it could be done and that he would use Olaplex for bleaching and rebuilding (which made me decide to do it, in this salon and with him). So far so good! I didn't know the salon, but I trusted it. We scored and I went to do it. During the procedure, it is not possible to know whether he used the Olaplex or not because the product was not shown and they make the mixtures out of sight of the customers, in a room that works - it seems to me - as the employees' kitchen. After the entire procedure, when he washed my hair, I noticed through my shoulders (because during the entire process he kept my back to the mirror and I couldn't see anything) that the color was different from what I asked for, I warned him, and he answered "yes, it is the color you like"(?). It dried and then at that moment it was the first time he turned me to the mirror, I confirmed by 2x that it wasn't the color. I asked for "butter" that was neither gray nor yolk. He said he passed the 10.12 tonalizer for those who don't know that 1 after the dot is predominant gray nuance, in other words, just what I didn't want. He said that after the curls I would like it and after the procedure, I warned him again and asked if he could change, he ignored my request and said that at the time of the photos I would see it right and I would love it. Which didn't happen, I asked him again if he could fix it and he told me to go away and try to adapt and after 15 days to return(?), I asked what product he used in the reconstruction and he replied "keune" (no laplex I saw it in no time!). I left the hall crying, feeling awful. I emphasize here that, this was my experience, what happened to my hair and how I was treated, nothing more. Nobody pays RS600.00, spends the day in the salon, not to have their taste respected! Respect the color that the customer wants is the minimum. I intended to leave there with improved self-esteem, and not spend a total of 9 days without leaving home feeling ashamed of my image. Two days later, desperate with the situation, I texted Jonas asking how we could solve it and to my surprise he blocked me. I got in touch with the owner of the Elizete salon who ignored me. Since no one answered me, I asked my father to call. He called and asked to speak with Elizete to find out what could be done, she changed and at various times yelled at him, he saw that nothing would come out of there, asked her to give me back part of the money and could discount the value of the products and just return an amount so we can fix my hair and everything would be in peace, and in an act of total lack of professional preparation, he hung up on my father, a 70-year-old elderly man, trying to solve something in the friendliest way possible, without shouting or insults, like she did insulting me to him. At no time did they listen to what I asked, at no time did they give me a voice and when I reported my dissatisfaction, I was blocked, shouted and hung up in our faces. The whole problem would be solved if the first time (when Jonas washed my hair) if he had listened to me. Getting the color wrong wasn't even the biggest problem, it was the total lack of professionalism to solve the situation. I feel humiliated! When looking for another professional, I was given the information I already knew: for the color I wanted it would have to be 80% of 9.03 toner and only 20% of what he used, 10.12. And don't use 100% of an unsolicited color. There was a lack of professionalism (in not listening to the customer and ignoring her orders and not accepting the mistake, because anyone can make a mistake, the important thing is to fix it!), lack of respect (in blocking, shouting, offending and hanging up in the face of an elderly 70 years (right Elizete?) and above all, humanity was lacking! Today, 15 days later, 9 without leaving home, 3 without working, only my family and I (and those who have been through this) know how cruel this is all and shakes our mindset, in addition to the financial loss, it is frustrating, it drains the energies, not to mention the totally destroyed self-esteem.