POP CELULAR - São Paulo - SP

Very good service regarding product presentation, questions and service, grade 10 for these professionals. However, from the first moment I noticed an apprehensive look in the attendants, as if they were being watched to do nothing wrong... I remembered when I worked in a store, where the management was archaic and centralized, and I thought I was in a very store. similar to my time, I remember that the boss was at the counter watching everything at all times and had its value in the items in stock and not in his client. Apparently there was no boss in the store, but cameras do the job these days, I imagine! Despite being attentive and polite, the attendants seemed robotic and/or afraid when relating to the "apparently responsible" person. It is regrettable, as this perception materialized when I had a problem with a product and sought the solution as a consumer, and I was not understood. They even made the attendant (who was having lunch) appear in front of me to deal with the case (to show that he was the one who attended me), which in my view was not necessary due to the fact that he was not to blame and it was embarrassing to expose the employee of the Pop Cell that way... In summary, there is no point in having a good service if the management is not open-minded about the after-sales and customer relationship. For these reasons I DO NOT RECOMMEND this place! Response: PSC: I don't need the case, since it doesn't fit on my device (I hope you don't make any mistake in your life that will cost you more than 59.90) for this very logical reason I came back THE NEXT DAY TO CHANGE (((( (the requirement only occurred after neglecting what happened and due to your lack of understanding and care with the POP CELULAR customer, I was wrong, yes, my device was iPhone 7, and you ??never made a mistake in life?? ?. If I was wrong, how do you believe I would know it was wrong without "TOTALLY RIPPING" the package??? a terrible service from the point of view of customer relationship, who consumed more than 300 reais in the store the day before (I SINCERELY SORRY YOUR POSITION), therefore, YOU CAN DISPOSE OF THE ITEM. I don't believe the professional was in training and in I never mentioned that he gave me a lack of confidence, on the contrary, he showed great skills. ities and knowledge of the products. Offer me a discount in this situation?? This is an affront for a customer who consumed 300 reais in your store.. In other words, POP CELULAR doesn't care about the customer and still wants to exploit me by selling a new item??? Just kidding!!! And the other cover? Want me to buy an iPhone 6 to use it???? I threw the cover where it should be, on your shelf for 59.90 free, because I won't use it and I don't need that money. I believe that POP CELULAR needs much more than I do, for offering me a treatment like this... God's blessing will always accompany me, because I don't carry this misery of not accepting an exchange as simple and easy to resolve as this one! Finally, I sure don't step my foot in this place EVER again!

Bought 2 mobile screen savers for a charger that was identified by the seller as a turbo charger. The charger only works when the phone is at least 70% charged. I decided to go to the store and understand why this happens. To my surprise instead of getting answers I was constantly charged about the NF and the packaging I didn't have. I even explained that I had no NF but I would buy another product. In fact, they didn't understand that I needed help.

Unfortunately no luck! ? Unprepared attendants and without an ounce of desire to answer and resolve... I bought a film a week or so ago, for my mother's cell phone, (I paid 39.90, in my opinion, it was expensive, but I accepted, because I didn't have time to go in another) we repaired a defect just yesterday in a video call, in the front camera, the film is scratched or fogged up due to poor placement, even on the day, a girl from the store asks the girl who attended me if she knew how to apply the film! I went there today and they didn't solve my problem, I spent 40 reais for nothing... They didn't give me a grade, and they said that the film has no guarantee... #FicaADica ask for a grade no matter how small the service and check it out right away!!! I would certainly pick up and spoil the film on purpose, Brazil ? #upset #don't recommend

Amazing store, with great quality products, super attentive staff, congratulations, I recommend ❤️❤️

That store you arrive in and is already very well received, with a pleasant environment, with a huge variety of products, with that almost exclusive service. Owner mixes with employees... As much as it sounds too much, it really is a PoP ToP store. Congratulations Ursula for your service... Congratulations to all of you!

NEVER GO BACK TO THIS STORE I bought a cable a week later there was a problem, I went to change the cable with a box note, everything was fine, the owner refused to change saying that the defect I caused, I was outraged. to sell is great but to change the product they are terrible, lack of respect for the customer.

I thought it would be an environment of peace and empathy when I entered the store to change a simple umbrella of 43.00 that came with a DEFECT (broken handle). I went back to the store and asked for a refund and the owner denied me saying that there is a 5% card fee (R$ 3.50). I didn't want another umbrella, after all, I already knew the quality of the product and it was absurdly expensive (at Armarinhos, the same umbrella cost me 15.90). I tried to chat amicably and the owner refused to refund. So I said I would pay the card fee for him... Then he explained that there is also the tax fee on the invoice that he had not issued at the time of purchase so it only issued at the time I demanded the exchange to file a lawsuit against the store and they didn't ask for my cpf for inclusion. So in addition to not wanting to return my money because I bought a defective product, they didn't issue an invoice at the time of purchase and they still didn't ask for my CPF. The tax rate on the note was 13.52. NOTE THAT CAN BE CANCELLED. I was at a loss for having to pay 19.40 to be reimbursed and to have my right to choose to refund the value of the "refunded" umbrella. Of the 42.99 I paid for the umbrella, he returned only 27.30. Statement Tax Coupon Number: 015860 The man had everything to make progress and not start a silly fight.... After all, stop being silly for me because it is a considerable amount 42.99 and still pay to have part of the amount reimbursed..... I lost 19, 40 which did not make me poorer, but I felt wronged and I was at a loss just for having the misfortune to buy in a store that has everything to be good, but who manages it was not human and put me in that situation of emotional and psychological stress and moral shock and financial loss. Because paying 19, 40 to have part of a refunded amount is humiliating, besides being ridiculous, it's throwing money in the trash and I don't have that financial condition. It may be silly to think that I had a loss of 19.40... But the question is who feels wronged and why I just wanted to return a broken umbrella that was almost 50.00 I wish the owner double the treatment I had for him. May your suppliers double this empathy and may God be fair in his blessings giving you what fits. *** Zero threat assessment. *** Google Rating preserves the consumer's right to evaluate the trade positively or negatively according to the service obtained. I am at the store's disposal for any clarifications. Reply after owner reply: It is infinitely clear how you complain about so many complaints that several customers have made here on Google and you never accept their mistakes and still try to manipulate the situation by putting customers in the store who feel embarrassed by your attitude and tell half truths, this is at least shameful . Do you rate the good product that broke after 1 hour that I had in my hands, that was wet because it was used in a rain for 5 minutes?... Oh, of course, so it must be me who broke it on purpose just to waste time and money on the store isn't it? My request was a chargeback on my card, which you refused and you were the one who wanted to return it in the form of money, after I paid taxes on an invoice that was only issued when I requested the exchange, after all when I bought the guard rain you only issued the proof of payment of the card machine that I asked to discard, just see the time of the cameras where I bought it and the time of the issuance of the note as you mention yourself. The fish dies by its own mouth, half-truths will never be true sir owner and always owner of reason.... And the end of the question what is it? Your continuous moral harassment, financial loss, public embarrassment, failure to issue an invoice at the time of purchase (there are already several complaints here), emotional and psychological damage. I hope you improve your way of serving as many customers as those who complained through this channel. Reading the complaints, the characteristic that you always look for a way out of underestimating customers and manipulating situations is clear.

Store with a lot of variety and great service. I bought a micro USB adapter that I needed for a long time. The product was tested right away and the girl was super patient and polite.