Quarto Bello Móveis Infantis - Belo Horizonte - MG

Good night, my wife drove by the door of the store and gave me the name, searched the internet, found the page on facebook, I confess that I loved the furniture I saw. The absence of a website, or even pricing on your facebook posts, will make it easier to search in times of crisis. Surely a responsive site would help a lot in sales. We go to the store to know and of course buy prices because we are in a time of crisis.

We were not served last Saturday (06/03), and the worst was that several couples entered the store and left the same way !! Only two salespeople were on site and not a good day and sorry you can wait a minute were able to speak. Result: I recommend Gurilândia (I bought the items there) or 1/4 of dreams (service of both were impeccable and the products are great in quality).

I bought a bed for my son and after waiting for 40 days the auxiliary bed came with the wrong measurement. I had already bought the mattresses informed by the seller on the day of purchase. When I saw the error I asked the delivery man to take the bed back, the q was refused. Today I waited all day for the return of the store manager who did not answer me. They give me the wrong product and the store manager didn’t answer me about the refund and the removal of the bed. Hi? As well? The saleswoman who was wrong initially was all good asking me to keep the wrong bed and q she would pay the mattress. After q decided to stay with the porcupine of the bed, she came aggressively charging a freight q she also had not told me. I said she was going to be at a loss. The loss was mine when I bought a product and received another. That will have to stay with a bed that I HATED because otherwise my son will sleep on the floor. I trusted the store and unpacked his crib the day before the bed was delivered. Whose loss was it? I was forced with a wrong product. I will have to change a mattress due to a store error and the seller still comes to insinuate that it was stolen in the freight? And where is the store manager?

Response to Mrs. Manager: 11/21/17 at 11:13 pm Look ..... I'm sorry, but I'm shocked. I have on my cell phone several messages from your salesperson apologizing for being wrong in informing me that the bed was standard size. She assumed the error and everyone in the store clearly heard her assuming the error. You sent me an auxiliary bed different from what was promised and requested. That simple. I tried to return it on time. But neither the delivery man nor the saleswoman accepted. Since Saturday I have tried with the manager but I have not been successful. Your saleswoman begged me to keep the bed. She said I wouldn't have to pay the freight and then she changed her mind and said the damage would be hers. I think 2 things: first q store problems should be solved internally. A salesperson who ERRORED the order and assumed this should not play in the face of the customer that she should pay out of her own pocket. This is not the customer's problem. If training was lacking this is a problem of the store and not of the customer. Second thing: I wanted from the beginning to return the product that was not delivered as promised. I switched my son from his crib to bed and this was supposed to be a moment of joy, but the Quarto Bello store made this moment a horror. What should have been a special moment became almost a police case, since you call me a liar, say that I offended and threatened the employee and that I am failing to pay freight. The answers you guys sent is a slap in the face. Disrespect for the customer. I don't want anything from you. Only what I bought and it was not delivered. I have evidence of the error of the seller q is on my whatsap. About the voice messages I sent the seller, I inform her that I have already passed it on to my lawyer. Apparently the store manager agreed with the tone she charged me for shipping. And the cost to change my mattress? Who will pay? Why did she say she would be paying the freight and then changed her mind? Well ... in short, I don't want furniture in my house from a company where the manager goes to the internet to call me a criminal, because threatening is a crime. From a company where the manager writes that there was nothing to call me, no, because the delivery was done correctly. His responses were offensive. I ask that you have the dignity to acknowledge the error and that you come to my house to remove the product. There was an error in the store and I don't accept that you guys don't admire this. Only those who recognize mistakes evolve. Moments of fury? Is this the store's response? Unfortunate. I was already ready to let this matter go again, but after this new answer tomorrow morning I will be at the store to negotiate the refund. I want the saleswoman to tell me in my face that she didn't make a mistake. I want to prove that I threatened someone.

We bought a room for the baby in this store. Cot, Cupboard, Chest of drawers and armchair. We took over 5 thousand reais and at the time my wife used the bathroom, there was no toilet paper in the store. The saleswomen did not make the effort. If you wanted to have the attitude of searching the neighboring stores. And they say women understand women. A shame. My pregnant wife had to turn to dry. Attention of this lousy store.?? Edit: The sale was finalized on 01/15/1919 at 17:50. I did not send this evaluation before because of lack of time. The order number I'm not finding now. But by day, you can know who the employees were in the store. If it is not the default of the Store, it may be, but bad service is enough to lose a customer.

I got to know Quarto Belo when I went to buy my son's room and from then on we became partners! I recommend it to all my clients and they are super satisfied! I highly recommend ❤️??????

The service was good until the delivery of the product. I bought a breastfeeding chair that came with a small tear. I forwarded a photo and report to the store on the same day of receipt and was told that the problem was in transportation. Detail: transportation is indicated by the store itself by a person who already does the service for them.

The sellers are super helpful and provide excellent service. I bought most of my daughter's furniture and trousseau at the store. Beautiful armchair. I loved everything. Delivery on time. Thank you people.