Rapido Saron Transportes Ltda. - Guarulhos - SP

They never answer the phone!! What a lack of respect for the consumer.

Did not meet the delivery deadline, after a lot of searching, because they did not even know where my order was, they said it was stopped at the finance office, and I made a pix, that is, it was in the account right away, before the collection was carried out. With that a week I stopped and I did not receive, causing me financial loss. I don't indicate, and as of today, 07/15/21 I still haven't received my products

Use another carrier, you don't have the slightest care with your products and the least respect for customers.

I would like to make a complaint regarding the unprofessional and irresponsible attitude of Transportadora Sete Lagos and Saron Transportadora, responsible for delivering the Tendbom store. I clarify that as soon as I made the purchase, I sent a message to the store, informing me that I do not live in the delivery location and that I needed to be notified at least one day in advance to go to the location in order to receive the purchase. The store replied that they would inform the carrier. I also sent the same message to carrier Saron and carrier Sete Lagos, who in turn said they were already aware of the fact. It turns out that in the middle of the week, when consulting the screening, I saw that they had tried to make the delivery without telling me and obviously there was no one at home. So I called Transportadora Saron, which in turn passed the responsibility to Transportadora Sete Lagos, who arranged with me the delivery for the date of 09/07. So I was at the location, at the agreed date and time, and met the Sete Lagos truck on the highway to take them to the unloading site. On the way, when the asphalt was finished, the truck stopped and the driver said he could not take the dirt road because otherwise he would dirty the rest of the load (the truck was a trunk, closed). I was surprised by the fact, because the same truck had come to the place days before to make the delivery. How then could they not follow? I told them that my house was only 600 meters away and that it wouldn't soil their cargo which was locked in the trunk. They ratified that they would not follow and that they were following orders from above. I tried to reason with Mr Batista, their boss, and he still said he couldn't deliver. To register what happened, I asked for the driver, assistants and truck data, however, in a sudden act, the driver started the truck and started it abruptly, leaving me behind. So I got in my car and tried to pass him but he closed me. I then had to pass him on the right, with him trying to press me into the corner of the street with no shoulder and so, looking like a "fast and furious farmer", I passed the truck and forced it to stop again. Crazy thing really. The driver was running away like a child who had made an art, putting at risk my safety, the safety of everyone on the street, including himself and the occupants of the truck. At that moment the rational conversation was over and he said he would call the police. Only then the manager of the carrier, mr. Eduardo, got in touch and after initially contesting that the delivery would be made, he determined that the driver would return and carry out the delivery. The text was long but I thought it was necessary to narrate it this way because it could seem like a lie if I didn't detail what happened. The freight was paid and it doesn't matter if the place has a dirt road or not. So they didn't close the contract with the store. The situation has become cheap for these irresponsible people. I recommend whoever is reading this complaint to consult the store in order to verify if the carrier is trustworthy and thus avoid the trouble I went through with this carrier.

Bad experience, product scheduled to arrive 11/25 and so far nothing! Every day I call and I wait at least 30 minutes and no one answers! Disrespect to the customer!!

Send an email, no one responds, I'm waiting 10 minutes and still I can't be answered to quote, imagine the transport service if the service is that bad.

Super delivery took more than 15 days late. Defective product crumpled at the time of transport I had damage and they did not accept to give me any refund. I had to pay to fix my product. Terrible attendance.