RBCell Celulares - São Paulo - SP

Cell phone had a battery problem returned without the chip working, I took it to do the repair, even though I knew it wasn't my mistake, I would pay, A baseband software repair job that would take no more than half an hour, they asked me for time until Monday, as they would close in 1 hour, Anyway, I won't be back.

My experience was one of the best I bought a device with them a great value I paid quite cheaply than the ones in the market, Renata and Rafael's service was one of the best I've ever had are excellent people, always transparent and very attentive, they can do business that the quality is guaranteed in every way product attention, I have no words to thank. Thank you very much for everything and you can count that my next devices I will buy with you and can do business that you will be satisfied.

Great experience! Excellent service and the highest quality products. I recommend it with your eyes closed!!!

Excellent service and service, today I took my cell phone, a redmi note 7 for a complete front change in less than two hours the service was already complete. I looked for Rafael, very good and professional people, I recommend the technical assistance store. Complementing has 3 months warranty on services provided.

Actually the negative experience was my wife's but it is also mine, a very bad experience, my wife had a problem with the cell phone screen, and we already knew that it would be necessary to change the screen. However, when hiring the RB Cell service and receiving the cell phone, my wife already observed some non-conformities at home, so I sent her to send a message to the company informing the problems presented on the cell phone, which was due to the service performed on the screen (phantom touch, screen lock) and attempt to unlock the screen alone), problems that also did not occur before the service, and guided her to boot the device to normalize, and really normalized, but for a few minutes and then returned the same problems. Upon contacting RB Cell again, my wife took the cell phone again at the site, and left the cell phone there and did not change the screen as described in the warranty, given that the problem presented was due to their service and their part. Their technical assessment was that my wife's cell phone was full of memory, and they asked her to perform a factory reset. I did not allow her to do this, because I knew it was not a memory problem, even she already had the same percentage of memory occupation before the cell phone went to repair, and contained important documents in the cell that could not be lost. Shortly after the visit at the store, and without any action from them, to fix the cell phone, the device (screen) was completely dark. For the third time we took the cell phone at their request at the store, and precisely because we were complaining about the same problem since the delivery of the cell phone on the second day of use. They even asked to take the device to the store that they were going to change the part they had put in, to solve the problem. And when we arrived at the store we were informed that it would not be possible, because according to them the device had lost its warranty, as it would have a cracked display, since the device did not fall and apparently we only see a risk, and the employee claimed that it could have been put on tight pants that damaged, and they offered me a discount on the replacement of the garment that they said they couldn’t change at the supplier. My indignation at the store, for everything that happened because they were by no means professional, in addition to the bad service, did not provide assistance to us, not complying with the warranty, and in the end left the consumer in the hand so that the loss will be ours, because they claim they can't change the part. I would like to know where the error is on our part, since we had already taken the cell phone since the problems started, and even then they didn't change the part, and when things got worse they claimed that the cell is no longer under warranty.

They are scammers, they break people's cell phones and then they want to charge for their mistake, you are forced to pay so you don't have a broken cell phone