Real estate Roberto Koury - Sorocaba - SP

Hello darlings, I would like to thank you for your attention, commitment and professionalism during the period when my residence was at your disposal for real estate transactions. Unfortunately we did not establish effective negotiation but the partnership was great. I always hope that I need to be able to count on you. I wish big business. A big hug to everyone.

Too bad you can't leave it with 0 stars! The first big mistake was that I realized: several late tenant fines were not passed on to me, otherwise I would complain about seeing ships by now. I call asking to change the deposit account and have not changed ... I send email and do not respond. When I call back the person I asked for the change by phone tells me it hasn't changed because it should be formalized by email, I said she didn't tell me that and she says she didn't know either! I call her again and she explains all this to me and I ask "but why didn't they answer my email?" she says it's because they have already made the account change I reply saying I'm not aware if it was or not and it was just answering the email but no I have to call to know how everything is ... I end the call saying that the service has been bad for a long time and doesn't seem to improve .... she says "not even"! I think I need to update myself saw ...

They're kind of slow. I received two rents in the same month and still a month late and without a fine or monetary correction

HORRIBLE !!! I am the owner of Room 68 of Condomínio Sky Trade Center, which is in the name of MADAGASCAR, which is managed by this Real Estate Agency. It turns out that when I need to, for one reason or another, talk about the financial, that is impossible. Today with the receipt of the IPTU that expires on 03/17/21, I tried to talk about finance and once again I couldn't. I would say: IMPOSSIBLE MISSION.

I will NEVER do my business with this real estate company again! I always paid my rent on time, for more than 2 years, always complied with my obligations on the right date and now I have been waiting for the return of my deposit for almost two months and nothing! They DON'T answer me, they don't answer my e-mails, the lawyer doesn't answer me by phone anymore and the last time I called there, the receptionist was super rude and arrogant with me on the line! I CAN NOT WAIT ANYMORE! IT IS A LACK OF PROFESSIONALISM AND TOTAL RESPECT FOR RENTERS! I left the property better than I got it, I delivered it on the agreed date, I handed over the key and so far nothing! What regret! I have never had a problem with any landlord or real estate agent until now. God only knows the headache I'm having! What regret!

For more than 20 days I’m trying to rent a house there today after 20.mn on the line the secretary says he will pass it on to the broker. 5 hrs no one returned I went to complain and I hear from the receptionist q what part of it she did and what part of the lease doesn’t show up I’ll post it in the city happens not to lose.tempo c you guys

Mr. Roberto, I have come through this message to share my indignation among parts of your team. I rented a property through your real estate for 5 years. And always, I paid according to the agreed date. We never gave you a headache; When I handed over the key on January 19, I talked to Lilian, and asked about my deposit. For me to organize and know the day that would fall on our account. I opened the calendar, and together with it we calculated the 10 consecutive days of the termination calculation. + 7 days for finance. Totaling the payment date on 06/02/2020. And I asked her frankly: It’s going to fall that same day, because I’ve seen several negative evaluations in the google my business about late payment of the security deposit; She told me, that she came in to change that picture and that it would fall as scheduled. Well, you spent those 17 days as we agreed. On the 5th I called Lilian, and she told me that she was already doing the calculations and that she would now move on to the financial. I received the termination in my email, We signed and sent it again. And I already asked: - Lilian confirm me the time that will fall on the 6th. Today 02/02 I called the real estate again, and got it after several attempts of contact. And I confirmed the receipt with Lilian from the signed document. She told me that she had already moved on to finance. And that I would have to talk to JULIANA. I realized that she was already washing her hands with my case. I called after JULIANA's lunch time and left the message with Mariana. JULIANA called me, very rudely. And you already told me that you couldn't change your cash flow. That after delivery of the termination she would have 07 days to deposit. I was outraged, because the deal is not expensive. And if it was LILIAN's mistake, it's not my problem. She told me that she was going to break my branch and that she would do it before the deadline. Or on Friday 2/7 or later on Monday 2/10. And how do we stay in this story? As simple as that, she will deposit when it suits her. If I delayed my payment I would be charged a 10% penalty. And we have always been very sure about our commitment. I told JULIANA that the customer is always right and she answered that not always. Doesn't she know that her own payment is us? The clients. I am reporting this case because I am extremely upset. I also have my commitments. She was super snobby and took it out with my face on the phone. What conduct does this employee have? A lack of management in connection with these problems is essential. She doesn't have that freedom to deal with whatever she sees fit. You have to respect it. And the responsibility of both is the way, because if one missed the other fixes it and vice versa. I have an agency and I provide services to several clients. And responsibility, deadline, respect is normal within a company. I ask you to talk to them and resolve my case soon. Thanks

Bad real estate! I will never do business with them again and would never indicate. My property was rented by the real estate company for 6 years, from the beginning I had a problem with the transfer of the rent, which was always overdue. After years they started paying on time. And now that I have sold my property (with prior notice) I have requested to cancel the "Rental Management" contract and I have been charged a rent penalty. Absurd! Even calling Procon, they did not remove the fine. Don't do business with this real estate company, just a headache.