Ritmo Móveis - São Paulo - SP

Good Morning !! I went to the store to make a budget of my dreaming planned for my apartment!! Planned purchase!! I was attended by the Manager Kimberly and the seller Wesley!! The manager left everything in the hands of the seller!! Seller started to show me the store!! We started doing the project on the computer!! The seller always talking joke sung without grace !! At the end of the project I felt sick !! Well, I was fasting!! The seller got up and went to the manager asking to close the project soon because I was feeling sick!! The bathroom was not made at the time of sale!! The seller made the bathroom the way he wanted it and sent me the pictures!! This bathroom only had three shelves!! The kitchen cabinet handles were not what we closed on the day!! By saying goodbye to me!! The seller hugged me forcing a xero on my neck !! Talking that he was very annoying about women but he liked me!! They broke the contract!! Now you keep forcing me to pay 30% !! And calls every day charging me!! Unfortunately I will not pay for a project where I was poorly attended and the Salesman Wesley had no professionalism where he hit on me!!

Ritmo Móveis' service is very good as a whole! It is important to always pay attention to the informed deadlines and read the contract to align expectations for delivery! The assembler Adolfo is the best assembler that the company can have, he was the one who made me do a second project, because his after sales to assemble my kitchen and my closet, leave it clean and everything adjusted! He encountered a few problems in the assembly route, but he got over it and fixed it all! He is very good!

We were going to do custom furniture quotes with them... until I searched by name and saw their reputation everywhere lol.. we give up. But they didn't give up on us (literally). They don't respect the "I don't want to do it with you". They call my fiance to infortune.... Last time, I asked him to hang up the call and block the number of this TERRIBLE company. They cry for customers because they must be going out of business. Anyway, I don't recommend it.

Very good. The company was super punctual, assembly was very fast. I only have two observations: a closet they built without the door bumper (but they already informed me that they are going to fix it) and I think the company could have an organization to make the environment less dirty, thinking about the apartments in which the customer is already living. But I will definitely go to the store again to close other environments!

They promised a delivery date and were delivered 3 months later, in addition to the delay, they ruined the paint of our new apartment and several pieces came scratched, in addition to missing things that we are still waiting for. Great service until the time of signing the contract, after that they don't even care about the customer and the delivery time. We signed the contract at the beginning of November, we are in the middle of April and until today we have not been able to move because everything is not finished. Unfortunate!!! Extremely sorry for having closed with this company, it only caused us stress.

The furniture is of high quality. And on-time delivery. We did two projects and they were TOP. Now their problem is the sellers. In both projects we had a lot of problems because the salesman says that the factory does it, then when it comes to the designer himself, the info comes that they don't do it. Have everything very well documented. In our case, it gave a headache because we didn't want the glass from the store, which is of very high quality. I saw the salesman punch the glass and it didn't break, no exaggeration, but that costs VERY EXPENSIVE. I asked to make cuts in the wood that a glazier makes the doors. The seller said he did. I left this documented. Later in the project they said that it was not possible and they wanted to charge me more than 6k extra. As I document everything, the fix didn't cost me more than regular glasses would cost 1/3 of that amount.

Update: Ritmo Imóveis SAC without a conclusive answer. - 03/24/22 at 10:21 am, I still have no response from Ritmo Mobile Planned, no return date, no return with conclusive answers; with my clothes boxed, taking dust, crumpled, with nowhere to store them, I have my furniture (wardrobe) completely paid for. Apartment was measured on 12/20/21 at RITMO MOVEIS, it did not meet the delivery deadline of the Executive Project (explained below), thus delaying the signature of the same and consequently the delivery of the Furniture. Upon signature of the project, which took place on 02/22/22, the date of delivery of the Mobile was negotiated for 03/21/22 - Deadline informed by Ms. Suellen, and not fulfilled. It's already 03/24 - they didn't fulfill the contract twice, on the delivery date of the executive project and now on the delivery of the furniture (certainly in the assembly too / if they deliver right) Historic: In mid-April/20 I received an introduction from this company (insistent calls) and we scheduled a home visit, in which Mr. Erick came to my house to offer/present custom furniture. After insisting (a lot on) the same (which is customary among stores) I only closed the purchase of the Wardrobe, because according to him the prices would increase a lot due to the PANDEMIA and that if I closed at that moment I would take the price WITHOUT readjustment futures, in addition to the advantage of paying in advance (poor me) and that when my apartment was delivered, I would already have my furniture practically or even already paid for; well, I closed the purchase at R$ 6,450.00 in installments through a bank slip, where it is already duly paid, that is, I have already paid EVERYTHING. My apartment was delivered in December/21, I made the necessary renovations (after all, the company does not measure before laying the floor and plaster), then I contacted the after sales department to schedule the measurement, which was scheduled for the same day. 12/20/21 and they should give me the executive project for signature within 10 days, but on 01/11/2022 I was surprised by an extra charge of R$ 1,500.00 alleging extraordinary cost due to the Pandemic and that they are supported by the civil code (blabla), that is: either I pay or I don't receive MY WARDROBE which as I mentioned I ALREADY PAID EVERYTHING! What the DELES contract says and duly signed by me: "3 - 3.2: If the contract in question refers to goods subject to future delivery, it is clear from the outset that the prices established above will only be maintained if, after paying the price in the contracted, and, if there are still no changes in the project, in which case, the change may be more or less according to what is requested." = That is, my contract is a future purchase, and it was paid in the contracted way, so there is no reason for me to pay ANY more fee ref. to increase. - I sent my first email to SAC on 01/11/21; - I waited for my email to be returned until 01/17/22, which was when I opened the complaint in Procon/SP and in Reclame Aqui (the latter being answered in a standardized way and indicating the official channels, this channel/e- mail that I used on 01/11/2022 and got no response.); - on 01/19/22 around 11:30 am I called the SAC for answers, I spoke to Ms. Mayara, and she informed me that the negotiations would be carried out by Procon; - 01/27/22 deadline for the company's response to Procon and me, but I didn't get any response from Ritmo; - on 01/31/22 I sent another email to SAC, and opened Complained Here again, where again only the latter received a response in a standardized way indicating the Official Channels (?); - on 02/02/22 to open the Occurrence Bulletin at the Civil Police/SP; - I also complained on Social Networks and Google Rating, in order to be noticed and it seems to me that it worked, I received a call on 02/04/22 asking to remove the complaints/evaluations, which I believe are the ones I made publicly ( in order to clean up the company's image); - 02/21/22 - Their lawyer went to provide clarification to the Civil Police, in which they started (tried) to fulfill what is in the contract.