Sandel Prime Design - São Paulo - SP

Serious company, I'm a customer for more than 10amos. They never let me down. ?

They don't answer the phone even saying on google that the store was open! They do not give after sales support to the customer, I think they are just looking for suitable measures to be served I will never buy from this store again

Excellent furniture store. Great variety and great service. They are good for business and meet the delivery deadline.

Very good store. Quality furniture, super-fast delivery in relation to other stores, after-sales also very committed, delays always happen, but if you're late they are very attentive and, in the last case, even borrow some furniture to use until we get what we buy.

Lousy! They sold us a panel that two and a half months later came in the wrong colors! We returned the panel and asked for it in the right colors, they asked us for a month to get it right and after a month they didn't get in touch. We got in touch and said that the truck was stopped due to the strike. After the strike was over, we did not arrive and we contacted them, they said they would not deliver because it came with damage from the factory. They returned the money and that was it. I do not recommend!!!!!!

I purchased a table, 6 chairs and a rack on 06/30/20 with manager Mohamed at the store on Rua Teodoro Sampaio. They were attentive and great in serving the sale and gave me a delivery time until 08/20/20. After a long negotiation, we paid in advance in full. We plan and carry out our move with the delivery of furniture. 10 days before delivery we decided to call and see if everything was right, the seller Cida informed us that yes. To our surprise, 1 day before the scheduled delivery we received the contact from the logistics sector stating that they would not meet the deadline and would only be able to deliver the table and rack with 1 week delay. Okay, we accepted, after all we had nothing to do. When I called the manager who made me the sale, I had to hear that he remembered buying it and that we had done a good deal. (only if it is for them, for me it was a bad deal and it seems like an idiot written on my forehead) Together we were given a complimentary puff and loaned 4 chairs to the table, since we asked what the table without chairs would be used for. So far ok. The rack came damaged in the front part of the drawer and we were informed that they would do the repair together with the delivery of the chairs that passed the deadline until the first half of September. Already 75 days after prepayment. Today, 9/11, they contacted us again informing that they will not meet this second deadline to deliver the missing and informed us that they will deliver until the end of the month without fail. To give this new vote of confidence, I asked them to at least come and repair the rack, which they explained was a simple thing. Again I did not get an answer and I feel that I am treated like a muggle, that already made the payment 100% in advance and, MAYBE, receive the product 90 days after the purchase. When I ask about the cancellation policy, everyone takes the body away. I look for the supervisor, he never is. I suggest they offer me new fabric options to give me chairs, they can't. Actually, once I have fulfilled my part of the payment, I am trying to solve it in the conversation and even then only I lose, I believe that I will only be able to solve this problem with PROCON, since they do not even want to discount the delay and I am hands tied. It seems that not meeting deadlines is normal practice for the company. I do not ask for differentiated service, only attention to solve the problem of a delayed order and already paid in full. When it comes to selling, they are excellent and promise a lot of things, but after sales and meeting deadlines are terrible. It is very easy for the store to receive a payment 75 days in advance (which will probably hit 90 days) and then not meet the deadline and apologize to the customer. Anyway, I await contact with solutions, at least that value the customer, and not excuses. I believe that with the 100% payment not yet made, the deal is different. Unfortunate. If possible, it would give negative stars

The store's after-sales is poor. The sofa was delivered late, but I think it's okay given the moment we live. After a few months of using the sofa, he started to have problems with the fabric, a wear on the region that is stretched when it is placed in the open position. We contacted the store, the problem was confirmed via WhatsApp and about 1 month later the sofa was removed for repairs. Since then, I can’t get any more response from the representatives. The visits were much less friendly, with dry responses (when they respond). I have been looking for information about the sofa's return forecast for days, and I have been categorically ignored by the store's service channels. That said, if you decide to close a deal with the store, keep in mind that after-sales service is quite problematic.

Wonderful furniture store. I would like to thank the super kind seller Cida; and the boys from furniture assembly, Ícaro and Vítor. I'll be back to buy and super recommend. Very satisfied.