São Camilo Hospital - São Paulo - SP

Terrible hospital, it's the third time I've been to it and there's always a 2 to 3 hour queue to get my daughters through, today at 4 in the morning there are 4 children to be attended and the same situation, 2 hours waiting as you can!

Good hospital and ready Help... I believe it was better, it declined but it's still good...it's very beautiful...it has several "wings"..all very spacious and very clean.

If your purpose is to seek better and more humanized service during the pandemic, run away from here. I just left São Camilo after 6 hours waiting for service and another hour just to collect material for a simple covid test. Nobody reports anything, there is no pre-service screening, there are no doctors attending all the offices in the middle of the disease outbreak and passwords are called completely randomly. The excuse is high demand, but doctors call a name every half hour, even with the rooms empty. In the corridors, several people (many of them elderly) waiting for hours and hours without any information, simply drinking tea in a chair and wasting more than 5 hours for an appointment that lasts 5 minutes in which the doctor barely looks at you. When I left, there were people angry for having arrived there in the afternoon and still waiting for service at almost 1 am. Run away from this hospital. Prefer a health center, you will be attended to faster, with more attention and for free.

The quality of care provided in the emergency room has been declining a lot over time. I've been to the medical center, I've had exams at the hospital and also surgery, I've always been well attended and there was always punctuality. But for some time now, all my experiences with the emergency room have been terrible. I returned for the last time on Christmas Eve, with a lot of coughing, wheezing, severe chest pain, I was classified as having low urgency, green bracelet in the screening, there was a reception service and I was referred to the flu. And there I waited for 4 hours to be "assisted", everything indicates that there were few doctors and those who were there were super overloaded, the doctor could even hear the wheezing in my chest, and I was able to hear without the medical apparatus, " You can take the H1N3 test, but then you have to pay, but it doesn't matter. Do you want to take the Covid test? What bothers you most about the symptoms?", that doesn't make any sense if I'd Googled remedies for my symptoms had been better (which is not recommended, of course), in the end I ended up leaving and didn't even take the Covid test. And the other day I looked for another hospital that treated me much better, the waiting time was also high, but there was humanized medical care. Another point of clear disorganization at the hospital is that they classify very wrongly who is or is not a priority, I'm not even talking about me. There was a lady on the same night in a wheelchair, clearly taking priority because of her age, coughing all the time and in this 4h wait, as we saw young people arriving, apparently fine, and passing by. Others, on the other hand, got up and went to complain at the counter and went ahead, this should never happen. And to close with a flourish, for those who arrived at 9:30 pm and was leaving at 1:30 am, we went to eat at Dona Deôla, which is inside the hospital and there (amazingly), we received terrible care. The lady who was assisting us treated us badly from the moment we stopped in line to ask, until the moment we paid the bill, if it wasn't for 1:30 am, by the first sentence of her in line we would have left. There is an outbreak of flu + pandemic coronavirus, there is, but the hospital administration should at least anticipate the problem and try to better serve patients seeking care, after all, who would choose to be in the hospital on Christmas Eve?

Hospital that I saw as a reference in care, quality and efficiency, today has problems like any public hospital. Delay in service, queues, overcrowding, dirty bathrooms and totally disinterested staff, from doctors to attendants. Child emergency care, with a delay of more than 3 hours, imagine holding a sick child all this time in line to be treated. I entered today, 04/09/2023 around 4:30 pm and it is already 7:40 pm and we continue in line. Sorry, I won't be back here anytime soon.