SAVANA SPA PET - São Paulo - SP

I took my pet to bathe, I waited on the spot, they were super polite and I even got a coffee!

They are super responsive and take good care of your puppy. Impeccable service! Loved it! Grade 10!

I took my pet there and was extremely well attended! The service was excellent. Super recommend! = D

The service at the place is excellent, they use wonderful shampoos and perfumes, the fur is soft and fragrant, in addition to the affection and love for the pets, which is the best part. Thank you Mariana!!!

I really enjoyed the Spa Savana !! Great service, Easy Location. Amofandinha was BEAUTIFUL and SMELLING! I recommend ???

At the end of 2021 I needed to leave my dog ​​at the accommodation and the establishment Savana Spa Pet did an amazing job. Mariana, who attended us, is super attentive, she sent news, photos and videos daily, and I can only praise and recommend the services of this place. We will definitely be back again! Thank you for taking such good care of our Pandora.

I left my little one at SAVANA SPA PET for 7 days, a wonderful space .. my little one was well taken care of there, he played a lot with Cristal and I recommend it because the people at Savana Spa are very professional and treated my 4-legged son with a lot of love and affection!! Whenever I need it I will leave it there because it will be well taken care of!!

As a single (and last) customer, I was extremely disappointed and treated with disrespect. When I got in touch and proceeded in full through the Dog Hero app, I found out, on the day my dog ​​was removed, that the payment could only be made "outside", as the person responsible for the establishment (Mariana) had not accepted the booking we made before through the app itself. The merit of the question lies in how it was explained to me and how this doubt that I (contractor) had about a simple issue of the contractor was dealt with. Problems about this question: 01. The acceptance of the reservation (already consummated on the day I left my dog ​​at the site and fully known through the app chat) is not up to the contracting party, however, the person responsible for the establishment claimed several irrelevant issues for not accepting (claims only exposed in the checkout day), such as "arrival and departure times, animal feeding" (themes discussed both in my visit to the site and nominally described in the booking by the app). 02. When I left my dog ​​at the place, I imagined that everything would proceed according to the app, however, when I learned that the reservation was never accepted and that payment could not take place through the app (which offers me legal guarantees), I realized the risk that I've been subject until then (in fact, I only paid after making sure that the pending reservation was definitely refused on Dog Hero, so as not to be charged 2x - by the app and "outside"). 03. The person responsible for the establishment (Mariana) claimed the need for a contract (in my opinion totally unnecessary, since the existing contract is mediated by the Dog Hero app and that one of the "supposed reasons" for not accepting the reservation was not having I was able to send it via whatsapp (one of the numbers got it wrong, but it was the same as the Dog Hero chat number, and never tried the other number that was available). But, regardless, again, a contract between me (contractor) and she (contracted) is established by the app, as a mediator of the service. 04. The person responsible for the establishment (Mariana) was unable to deal with the situation described above, especially in relation to the client (me). When she wanted to better understand why the reservation was not accepted when it was requested (days before, describing the arrival and departure period), she (Mariana) simply said that at that time she would not proceed with the acceptance of the reservation (consequently with the direct payment through the app). The guardian's ineptitude reached the point of raising her voice with bravado such as "I did the job, your dog was taken care of...". 05. I never entered into the merits of the service that was provided (although I have not received any information, photo, video or anything else about my dog's stay and, for that reason, I also have no way of evaluating it at all), my only point was to understand a procedure that should be fully performed by the app. However, when faced with this doubt, the responsible person's unprofessional posture (Mariana) tried to assign her responsibility to the contractor, because, if something was in disagreement for her to leave my dog ​​in place, this should be said on the day of the visit where I met her in person, and not to leave a situation suspended in the absence of the client. Given the way it was dealt with and orally manifested by the person in charge (Mariana), I have all the reservations about the establishment and, especially, the person. I don't know if she thought she wasn't going to pay, which was obvious she didn't and at no time was there even this signage, however, I warn everyone to note that the place does not provide the minimum conditions to ensure respect for the customer.