SOS CEILING FAN - Rio de Janeiro - RJ

Not good! Even though we didn't have the need to change a part that we thought was necessary, they charged the same amount, but put it as a service. Also, so far without receiving the invoice for the service. That's because I don't stop charging for Whatsapp.

Good service, good professionals and affordable price. I have used the ceiling fan installation service on 2 occasions and have always been satisfied. I recommend

I hired the company to change a fan and a lamp, that is, I already had all the wiring / installations, so it would be just the same manpower. First problem: I was charged for an installation from scratch, even though I explained the details of the service (I know this because someone else called later and asked if the values ​​were different and answered yes). The coach came at the agreed time and day. Second problem: no stairs, using and breaking ours. Third problem: when I finished the work, I said that there would be a R $ 30,00 increase to the combined value (the one already expensive, as if it were an installation from scratch), because the ceiling is made of wood and needed a piece to avoid chatter (I explained about the type of ceiling for the attendant at the time of budgeting and subsequent hiring, and nothing has been said about it). Fourth problem: A fortnight later, the fan disengages from the ceiling, which is already a danger, and the wiring is all out. We called the company and the technician returned for repair. Fifth problem: By reusing our ladder, we decided to mention that it was broken on your last visit. The answer? Silence. We were completely ignored without either a "sorry" or "I will report to the company". I don't know if it was our misfortune or if the above comments are not sincere, but it is important to inform future customers about the conduct of the company, amid so many positive comments that they fooled me when I decided to do so.

Excellent service performed. The technician is very good in knowledge and installation. Very polite and considerate. Congratulations to the company.

Bad experience! Firstly, it takes a long time to respond to a message on WhatsApp and second, without commitment to the customer. I made an appointment for air conditioning maintenance, filled in all the requested data and confirmed the service on the requested date, but they did not show up to do the service and did not give a return on this. ZERO GRADE

Bad company. The lack of respect for the customer, lack of professionalism, carelessness and lack of responsibility are unbelievable!!! How prices are charged is unclear. The method of negotiating with the technicians and the company does not bring any confidence. THEY STICKED THE VISIT 3 TIMES!!! Yea! Missed, didn't show up for the visit!!! Run away from this company. On Google you find others available. Below is the full story: - on 01/25/2022, I made contact with the company requesting the maintenance of 3 ceiling fans, one making noise, the other with the bulged MDF blades and another stopped working. The employee said she needed to schedule a technical visit and explained how charging works; - I took the initiative to ask about changing the blades because the employee didn't say if they could bring it. She said the shovels were made to order and I requested. I asked for mahogany blades, it was not clear that the blades are actually MAHOGNO COLOR MDF; I agreed to pay BRL 99.90; - I scheduled the visit for a Friday afternoon. Only after the visit has been scheduled, do I receive an automatic message containing the following items, 1. we need to have a ladder to serve 2. the following message has been sent: “3⃣INFORMAMOS THAT WE ARE NOT RESPONSIBLE FOR ANY SERVICE, PARTS OR FUTURE SCHEDULES CONTRACTED DIRECTLY WITH THE TECHNICIANS 4 ⃣*** WE ASK THAT ANY SERVICE / EXTRA PART THAT IS NEEDED AT THE TIME OF YOUR SERVICE, COMMUNICATE OUR CENTER BEFORE LETTING THE TECHNICIAN PERFORM THE SERVICE ** **REMEMBER, THAT THE TECHNICAL TEAM IS OUTSOURCED, BUT ANY SERVICE TREATED DIRECTLY WITH THE COMPANY IS OUR RESPONSIBILITY. BUT, SERVICE/PARTS TREATED DIRECTLY WITH THE TECHNICIAN, RESPONSIBILITY OF THE CUSTOMER.**” - that is, while the technicians are at our house, we need to keep sending reports via whatsapp to the store because we cannot negotiate with the technicians, if we do this, the store is not responsible! - visit carried out, they brought the fan blades with the wrong drilling and it was not possible to exchange them. The other fan motor needed specific maintenance that is outsourced. They gave a deadline of 7 working days. Immediately after the technical visit, a few minutes later the message with the amount of the account arrives. Extremely agile. We pay half the service. - They delayed delivery of the engine. They didn't give a reason, I went to find out what happened. - Scheduled the day to finish the service, the technician DROPPED. He didn't come to meet us. We set a new date. - On the new date the technician was late. We tried to find out what happened and got no response. DROPPED AGAIN!!! - We set a new date. The technician was late. I made a contact with the company and they told me he would be at our house in 20 min. Result: we waited all afternoon and nothing! DROPPED AGAIN!!! Unbelievable!!! For the third time!!! - We canceled appointments to solve the problem definitively and this time, WITH 1 HOUR DELAY, the technicians finally showed up. On that visit, I discovered that the fan blades were not actually made of wood, but made of MDF with a wooden appearance. So I could have bought it for a value 3X lower on the Free Market!!! In addition, the technicians asked to borrow a drill, as I don't have one, got in the car and brought a drill without a plug, the wires went directly into the outlet! - a few minutes after the visit, with incredible agility, the value of the account arrived on WhatsApp!!! ' - At the end of the day they still charged the full amount. The least they could have done was not charge for the service. They charged the full amount and even invented a fib, said that the service was more expensive and the shovels too and that they were already giving a discount. At no time, in any message or on the website, did this discount appear. The value has always been the same.