UBS Vila Mariana - São Paulo - SP

Worst service I received from the receptionist! Thank you very much! The place is super disorganized and messy! It took 2 hours just to schedule an appointment!

Doctors, nurses and pharmacy have good service, including on-site security. Although some receptionists are lacking.

When the AMA was there, the service was much better, as a UBS, it takes between an hour and an hour and a half to be served at the reception, especially if you bring a guide from somewhere else, the attendant was very unprepared, she said I had to go with the clinician there to schedule physiotherapy, and the request was from the orthopedist, it was the clinician there who had referred me to the same.

Horrible. I received a password for vaccination (4th dose Covid and flu) I was waiting....waiting....waiting. I asked the patient who had the password 2 numbers before mine, who told me that she had been waiting for a long time without explanation....I gave up.

Unbelievable service from UBS Vila Mariana. Grumpy attendants, nurses who look at you and walk away. I've used UBS Cambuci for years, for example, and the service is better than an agreement. I give 3 stars because the SUS doesn't deserve it.

I went to get a COVID vaccine, around 4pm. there were very few people but the service is very ooo slow, 4 months ago it was the same situation. I don't know why it takes so long and the staff are not friendly, almost rude!

Think of a frustrating experience?! Well, on the internet it said that the health post that serves my house was in São Judas, I went there, it's full but soooo fast and well organized. They said that the area of ​​my house the service was divided and now it was in Pedro de Toledo close to the subway sta Cruz. Okay, I went there... my Dels! Think, I spent almost 1 hour from the moment I took out the initial password to go through the service with the receptionist for him to direct me. I needed dental care and a routine female appointment. Think... Rough attendant, doesn't even look you in the face when answering you, I had 3 people to be seen with me, they took an hour to give me a little cardboard appointment card, they scheduled my appointment for more than a month ahead and there is no time option, if you work or have any difficulties, it's your problem.. this was basically the information I received from the receptionist. As for the dentist.. they don't have it there, the service is done at another address (I still haven't been able to go see it) the girl threw me a little piece of paper through the glass with the address and couldn't tell me the opening hours, procedure, absolutely NOTHING! He said: Go there and get information, we don't know here!.... SUS has wonderful places that work and horrible places, it all depends on the good will of the employees and the management. Just like private places, but don't be fooled by "it's free" it's not free, we pay taxes embedded in everything here in Brazil to maintain these facilities, the least people deserve is respect and decent service! And certainly the monthly amount passed on to maintain these places is not low. Public managers, look at the brutal difference in neighboring UBS, something is wrong for one to be an example and the other to be so time consuming and dysfunctional!