Unidas Aluguel de Carros - São Paulo - SP

My experience at Unidas at the Arena Neo Química unit, it was not good where it was my first time to rent a vehicle, I chose to rent it at Unidas but I was very poorly attended, by Bruno, very arrogant, I thought it would be a good experience but I will never come back more !

Well to start I read what the owner wrote about this company, focus should be on mobility and convenience of customers. I will describe the mobility that I had my husband called to book a car, we went to Penha unit. When we leave the house we use the "urban mobility" (metro). We arrived at the Penha location and we were told that there was no car in the category in which we wanted. We were instructed to call SAC to reschedule for another store. We did what we were instructed to do, we did, they directed us to the neochemical arena (Itaquera). When arriving at the place it was scheduled for 13:00hrs we arrived at 12:30. We wait to be answered, we carry out the procedures, but I had a problem with the card password blocked (I told the manager "I'll go to the bank and I'll be back, will there be any problem? She replied that no, as she had already signed all the papers, payment was still missing, but I would have 1 hour to return. I left the place and immediately went to the bank. As I saw that it was close to 2 pm I called the SAC to change the withdrawal time and explained there told me that it would not be 1 hour but 2 hours of tolerance. I was calm, I decided and returned before 3 pm. The attendant was performing an exchange, we said it would take a while but as we had already arrived at the place without problems. When we started our service, we explained what had happened, that we had already done everything, all that was needed was to make the payment, he looked for the term that had been signed and did not find it and that they had not given him anything. It was then that he called his manager and without much ado told him that it had already been canceled and that there was nothing to be done. We stayed in the store until 4:30 pm calling customer service trying to solve our problem. And we were without a car. He lost the day because he works by Uber getting the loss, we move around the city. And where I read that it is the best service in the category, maybe they don't know their competitors they give the service a bath we already arrived at the place there was no car and they gave us a category above we never booked a car and left there on foot. Regarding the new fleet on today's date, we return to the shop Penha store. There was a car available, but they want to give a car all scruffy, with the bad headlights the car is not in perfect condition where is the quality that fully satisfies? Best service in the category? Is the new fleet available in storage? Are they investing in service excellence? Could it be that the mobility they preach is that of going from store to store to visit, whether by UBER, public transport. My indignation is reported not only in this channel but in customer service. Because they need to have empathy is a family man seeking his livelihood and the other members. Never locol by the united and this is the experience. The worst service does not solve anything, not even with the manager himself, who is put to answer by the establishment or by the customer service.