Uniso Brasil - Shopping Metrô Santa Cruz - São Paulo - SP

The store proposes to be a competitor of Daiso and Miniso. Very cool products of oriental origin that can not be described: just going. Prices ok, neither cheap nor expensive. What really excited me was the generic versions of Land. Excellent quality. It's worth the visit.

Great store, with lots of decoration and organization items at a very affordable price. I loved

I've been going to the store for a while and let's be honest, from 10 to 0 in the competition, precisely because of the service, which in others is not available and the products are excellent, which totally breaks this unspoken term that things are "chingue lingue". The store has evolved a lot. The wonderful service I recommend everyone to visit the store I am very satisfied ?

I have experience in several purchases at Uniso, and whenever I go to this store, I am very well attended. I recently went Christmas shopping and as always I loved being there. I would like to register here my thank you to the entire team for always being ready to help me with sympathy and kindness.

I think it's incredible how bad people are, they use third-party accounts to harm people, establishments, in search of taking the product for free and still blaming that it's not their fault. I know this profile well that you denounced, and it wasn't just about the uniso store that spoke badly. This lady, yes lady, should treat herself instead of going around propagating hate, in exchange for benefiting. Everyone already knows your tactics. Wherever I see your lies published, I will try to warn people.

Super attractive store with good products, I never miss it, good products and affordable prices, always very well served by the employees who work there, I was never discriminated against by anyone there, on the contrary, I was always well received and with smiles on their faces, attention and politeness speaks volumes for itself, thank you to the store staff. Merry Christmas and a happy New Year to all of the Uniso Brasil team ??‍♀️?

I was at the Uniso piso L1 store at the Santa Cruz shopping mall on 12/12/2021, where I made a purchase at 18:23. I couldn't wait for the note because the machine that issues the coupon took a while to issue, I left because I had an appointment. An earring holder I bought did not fit me and I returned on 12/14 to change it. When I bought it I was informed that to exchange it I had to have the label on the product. The tag was on the product but it didn't have the bill. At the cashier, Ms. Patricia assisted me very well and informed me that the exchange note was necessary, she then asked for assistance from Ms. Thais (I learned the name because I asked another employee), who, without wanting to greet me, already questioned the absence of the invoice. I explained that I didn't wait for the printout but the label was on the product. The same one with an altered tone of voice and rudely said that she would not change and that I could leave. I informed her that I needed the exchange because the product would be of no use to me, she said that she couldn't do anything. I then requested a duplicate of the invoice, which was immediately denied by the same. At this point, she asked me about the employee who advised me about the change with etiquette, that the employee who was on Sunday 12/12 was work, was frequently warned and threatened to harm him with one more warning, I said that as the boy was not present to defend himself and it was unethical to talk about it to me, I would like the employee's comment and exposition to be interrupted, even because I was well assisted by him, I even asked her to lower her voice! At this moment, Mr. Fernando joined us, observed and interrupted the conversation, said he could check the duplicate of the invoice and left together with Ms. Thais. In minutes, the duplicate was issued and delivered by the same. I went to talk to Ms. Thais and said that it was simple to solve the problem, and that it was not necessary to be aggressive when speaking and an altered tone of voice, I said that I was aware that I should have the invoice, but that it should not be treated thus, and that I was exposed in the presence of other customers, she remained with a changed tone of voice, she said that without a note she would not change and that's it, when I tried to say that I understand her point of view but not her attitude, she gave me the back and left me talking to myself, even calling her again. Ms. Patrícia, Mr. Fernando and Mr. Pablo helped me with respect and politeness until the end of the product exchange. I understand that the note must be with the merchandise, but I also know just what can be done in this situation to help the customer, because Mr. Fernando managed to solve my problem with flexibility and a lot of respect. There was a lack of goodwill, respect and patience on the part of Ms. Thais. I'm not complaining about the issue related to the exchange, but about the poor service and exposure of the employee, in addition to my exposure in the presence of other customers. I make it clear that at no time was I rude or rude to any store employee. I formalized the complaint in the shopping center's SAC and in other channels because I believe that there must be guidance for this type of situation. I don't want punishment or harm to this girl, but I leave the store very upset and embarrassed, maybe she wasn't on a good day and guidance is needed to improve the service.

I will agree with the friend below. Whenever I go to the store, and I always buy pet items, I am very well attended by the attendants and cashier. The store, in addition to having varieties, does not lack in service. I think we customers should be more fair, have more empathy, it's not for anything we like to come down with denigrating the store or employees. Post pandemic people are pretty bitter. I also frequent the Paulista patio, where I like it a lot, however, SC is closer and I feel very good when I visit. That's it, folks, let's be more love and less hate, I work with the public (I'm an owner) and if I'm going to listen to everyone who doesn't speak ill without actually being true of my team, I'm my employees. Hugs!