Veterinária Auqmia - Nova Friburgo - RJ

Excellent clinic with serious and competent professionals.

I am a little relieved to see the clinic and one of its owners, Henriette, be so well evaluated here, since we had a very bad experience! Everything was going well more or less (it seems to me that the team is ok) until we went to collect our puppy for a second opinion ... after 3 days of hospitalization, lots of tests and medication, lots of money and no effective diagnosis or guidance. Well, the person who went to get it, the owner, was harsh and I admit it. However, who is a doctor needs to have empathy and sensitivity to know that people react differently to suffering and frustration, even more if they own the establishment ... because those who work with the service need to know how to control and behave in the face of any situation. situation (... and we are not talking about a shoe store or a cafeteria). So, in view of the understandable frustration of the puppy's owner (remember we are talking about a puppy under 4 months old who was hospitalized for 3 days without any diagnosis or assertive guidance ... and a lot of money spent!) ... the doctor and owner, Henriette, made the following comments shouting at the reception in front of her employees and a customer who was arriving just in time: 01) When we commented that we would take the pet to Rio because there are more resources (obviously!), She said it was really good because NF does not need people like us, since we are Friburguenses ... 02) I should have charged more because the animal was a lot of work. (HI?) 03) Q the employee should set fire to everything that the bug used. That is, those who work with health and service can never behave in this way, regardless of the type of customer (again I say that we are not talking about shoe stores, but rather a situation that involves much more than just exchanging money for service ... we are talking about life and affections). Hours later at another doctor who was very good to recommend (sorry we didn't know before) ... he and the groomer, who works with him, were horrified, first with the amount of money spent with absolutely no assertive answer (he was going to be hospitalized until when?) and, second, due to the lack of care with the puppy q arrived with the filthy ear and the hair all inside the eye. Anyway ... now we are safer and more confident and our little girl is at home under treatment, thanks to the neighbors who recommended this other clinic, with this very experienced, attentive and assertive doctor, and his team. As for this evaluation, I gave it a star because it is not possible to comment without giving any stars! I recommend more love (because saying I should charge more because it took a lot of work and setting fire to everything doesn't seem to me to be signs of love and empathy with the suffering of the owner and the animal itself) and more professionalism in dealing with the client, whatever the situation. As for the "xenophobic" comment that NF does not need people like us (since we are Friburguenses), he even shouted that her mother was European ... hi? ... what does this have to do? My mother is also, and does that mean what in terms of character? ... NOTHING !!, I leave each one to draw their own conclusions! I sincerely hope that the criticisms are constructive and generate changes!

I took my kitten to the emergency room and was very well attended by the veterinarian on duty. I recommend.

No words to say how well I was treated, my Brutus is reacting very well to the treatment, now it's time to continue and finally see him cured ?, I highly recommend it!

Excellent service and the affection for the pets is visible, I really liked it. My cat, Tron, arrived there very sick, with a renal crisis and he came out well.

Just gratitude and praise for the clinic and the whole team for the affection, care and attention to mimha pet who needed emergency surgery and thank God is recovering well!