Viação Novo Horizonte - Luís Eduardo Magalhães - BA

Terrible. Irresponsibility is what defines it. merchandise coming from Goiânia, bus breaks is you are not looking for a faster way to send again, my merchandise is stopped by your responsibility.

Unresponsive people No one answer the phone You have no commitment to anyone Sometimes we have to go there to ask a little question about merchandise Being that calling could solve If you have no commitment or responsibility to your customers We have appointments And you can't give up our duties. Just to go there and find out if our merchandise has arrived It has a cost. And It Generates Disorder For Us

Good, and the service has improved a lot...

By means of this one I leave registered the immense disregard with the client, BUS BROKEN in the bus station of LEM before leaving, (1st neglect) they do not notify the client and they send it to another bus, arriving in Barreiras they inform that it broke and that it does not have forecast of concert, after so much insistence, they told me that it would take 2 hours to get another, I asked to reimburse my money, the employee of the moment at 17:30 hrs talked trying to reverse the situation, ok I gave him a chance, however I asked to cancel my return with fear that gave the same problem, the same employee with much bla bla bla told me that nateria need because the company is very good, arrives before the competitor etc etc, ok one more chance I gave the company. in the end I and the other passengers are waiting until 20:00 hs (2nd neglect). When he returned from SSA in a certain section he was changed to a driver, and later at 02:30 in the morning he stopped for him to have a coffee, okay, I went down and told him that it was very cold, he replied saying: it's cold , and did nothing, I came a good part of the trip with a lot of cold and cramps, (3rd dismissal) at dawn he stopped in a horrendous place (without bathroom conditions) and to eat and warned in a very rough voice: 10 minutes to eat. OR BE "FAST EAT HORSES". Everyone was hungry and needed to go to the bathroom because what is inside was impossible, already pulling the bus leaving one of the passengers, the same ran ... (4th neglect) and finally arriving at Barreiras informed us that the bus was going to clean , and we had to leave inside for 20 minutes. Okay, now I question; to eat is only 10 minutes, for such cleaning without necessity 20 minutes that took 2:00 (two hours) and still disappeared a cell phone from a passenger inside the same. (5th disregard) for what cleaning if in 2:00 the more we would arrive all the passengers in their destination? what is the point of the company charging a lower value (150.00) if you do not have at least a bit of consideration and respect for the customer? it does not have a water, it does not have a blanket being that the conditioned air was at maximum of cold, less still a USB cable, that gave some explanation of the company. As for the driver who took the wheel of Barreiras to LEM, the poor guy who got all the scolding and perrengues to solve, even tried to do what was in his reach but it did not help. Suggestion: Review your cars for quality and performance, review your drivers, and other employees, and cover fair value. because they are 15 hours of travel with several passengers, HUMAN LIVES, that deserve respect, that they are working, medical walk anyway. review the concepts, because for me it was the first and last time I buy your services. and how much the stars at all. bus 1031611 OLC 4832 board

Bad bus ticket attendant even worse rude broken bus told me to give me back my money he changed bus did not walk 100 meters from the bus station and a lot of shame...

They lost my order after many calls, they found Luiz Eduardo Magalhães' agency phone that is available, no one answers complicated, other than that it's good

The worst possible is the second time that I travel for this company but I confess that this time you were overcome. I lived in Salvador I got the bus quw ja left 20 min late, As usual from other companies I waited for the driver to identify or something similar when I I gave up because the bus was already leaving the road. Heim this is the minimum of the minimums. The bus does not offer Wi-Fi there is no place to carry the cel since the trip is long lasting, the bathroom of poor quality unusable. And to complete how to get from Salvador to Luiz Eduardo the same bus makes stops at the roadside that further delay your trip and to complete for barriers to .to do the filling of the tank, because before washing the bus with the passengers inside of the same .... I am outraged at the poor service provided to the community. I never go into this company again.