Vitaderm - Fortaleza - CE

Perfect service ?

First class service, I am a customer for life and six more months ??

One attendant said that the professional was not, another said that she was, but in attendance. I made an appointment for another day, at the time the professional left the information that would have felt bad and passed it on to another professional who didn't even touch my hair!

I was a client until now as well as my husband mentioned in the last comment. I requested some toners last Saturday with the attendant Mara. You are assured me that tomorrow morning I would receive. I paid a professional to come hj apply the product. DETAIL: I am a pregnant woman at absolute rest prescribed by the obstetrician and cannot leave the house. Next Wednesday my doctor will set the date of delivery that could be later this week. It turns out that the clerk Mara called me early in the morning informing me that the delivery man was sick and in the morning it would not be possible for the company to deliver the product. However, the afternoon Seia delivered for sure. It's just let me know about the time. This did not happened! I called at 11h 45min asking. She simply says that they could not get any other deliveryman who could make the delivery and period. I was elated with such disregard and asked to speak to the manager. Robson is your name. I said the same that his employee is not noticed in him the micro concern and commitment to solve the problem. When I reported that the professional had been in my house for hours and would have to pay her because he had already compromised his schedule, he said that was "my business". That is, I should pay without having the service performed because of the company that did not deliver the product. But when asked about the responsibility of replacing the missing deliveryman, then they are not to blame ?! It's him (manager), nor did he mind not losing a customer who was already loyal. IT WAS! And even when talking to the attendant (who called me low (clumsy), I pointed out that would open an occurrence in CLAIM HERE, she responds with disdain: "Can open" ... My indignation is not because the delivery man got sick is missed. My outrage is the way I was treated and the fact that the company act as if the problem was mine and she has nothing participation damaging my loyalty and trust. I had to call to find out why otherwise I would be waiting until now. I was treated with scorn. And I still had to pay the hiring professional without having the service performed. YES COMPLAIN! HERE, ON PROCON AND WHERE MORE NEEDED. Besides telling everyone that this company is not worthy of credit and I also tell everyone what kind of feedback the company had for me: pregnant with absolute rest prescribed by the obstetrician, unable to leave home, I can not suffer strong emotions and at this point I can't make another professional available.

My wife was a customer of this company until now, but I had an experience of low professionalism and disdain, not to mention the lack of commitment, because my wife made a request on Saturday with the saleswoman Mara, who guaranteed delivery hj, Monday morning, but she called and told him that the deliverer had become ill, but it would be delivered. But at noon she called and simply said that I will no longer deliver, the problem is that the professional that I will make the dye was already in my home and we must pay a service that was not performed q This store did not deliver the product and nor warned in a timely manner to clear, the worst that when reporting to the manager, Robson, he showed no effort to solve the problem! This store only has no responsibility!

Pleasant atmosphere, excellent receptivity and great professionals