a + Diagnostic Medicine - São Paulo - SP

Terrible, the insurance company advises you to take the exam urgently and indicates the A+ but they inform you that you can only take the exam in 6 days. By then, the person is dead. THE WORST CLINIC IN SÃO PAULO

Terrible Service, toten system that does not work and only delays the service and unprepared attendants. I do not recommend, look for another clinic.

A slow unit with no experienced attendants. The collection girls are great, but the service at the entrance is terrible, to deliver a pending exam, I was waiting more than 30 minutes and I left just to deliver, a place without any logistics. MORE needs to review its service.

Note: I review my husband's profile. I have always performed exams in this unit. I am pregnant in the third trimester, and I continued to perform the exams in this unit. But it is worth mentioning the structure. There are not enough car spaces to park, only for the disabled and elderly, and the guard in charge, was and is a rude! I've watched him being rude to other patients. When I asked that I could stop for being pregnant in one of these vacancies, the answer was no, very rudely, “Can you not see that the vacancy is not for pregnant women?!” I always stop on the street and walk to the place.

My first experience taking exams on the A+: I arrived for a blood collection, I had to register as it was the first time at a+. I gave my document to the attendant and she made my registration. She told me that I would receive by email an invoice for an exam that I paid for and the data to access the results. I collected it and left. The day went by and the emails didn't arrive, I got access using my cell phone number and cpf. As soon as I entered the account I saw that my name was wrong and then I discovered that the email was also wrong. Detail that she had my document in hand and I repeated my email twice, since many people tend to miss my last name, I emphasized that it was with s, not with z, and even then she registered wrong. In the end, they sent the invoice, proof of payment for an exam and the access data to my exams to someone else I don't know. What a great experience for a first time.

I arrived to take a PCR exam for covid. The person who takes the exam was available there, but said that they would need to register beforehand. There was a person in front waiting for her to be registered. 15 minutes later they came back with her file and she took the exam. I was told I had to schedule an appointment, but on the website this information is confusing and over the phone it is worse. Then, by cell phone, I sent an email with the request and my health insurance card and the girl warns me to wait and that it may take a while to authorize. Amil's authorization was quick, but then the girl went to finish the file and it took a while longer, but I finally took the exam. Altogether it took 50 minutes. Despite everything, it was ok.

I went to perform the PCR Covid exam today, due to the symptoms. I always do my exams there, in addition to the structure and quality of the laboratory in clinical analysis regarding image exams. Anyway, today I visited the unit here where I live, Mooca, Paes de Barros, I already had the Covid authorization in hand, and I work at the insurance company itself, only the blood tests took the digital medical order. Well then. Right at the entrance I greeted the reception with a "good morning loud and clear", none of the employees responded, so far, good, unfortunately this youth doesn't know how to welcome and be affable. I got the password, I was promptly called, I was answered by Jossiane Santos, I have the name of the employee, due to having to forward the request via email. She launched all the exams in the system, meanwhile, she communicated that Covid took five days for the insurance company to approve, I questioned, reinforcing the same one I work at the company and I already had the Covid password in the APP, detail, the insurance company I work for , the Covid exam is carried out on the same day, if the insured person is on site, and communicates with us, we perform the entire analysis on the spot. Returning to my case, after the employee launched the exams in the system, she says that my "simple" exams were in the analysis status. I immediately called the department where I work. Medical regulation, the same person who receives medical billing and makes all payment, analysis and gloss, I questioned what happened, was informed that the attendant made the request for all exams and added Covid within the request, obviously, it was denied due to duplicity . Interest!!!! In detail, I warned her, as I already gave her the PCR password, different requesting doctors, she insisted on putting Covid into the other exams. While I was talking to the management of the sector, I signaled, informing what happened, the attendant of Amais, turned the screen in an aggressive outburst, almost shouting that she had made the right launch, realizing the reactive and unprepared personality of the employee, said ok, you did it right, but you can do it again and launch it correctly in the System. I became aware that the PCR request was already authorized, a different requesting physician, it was no use. The being redid, huffing, slapping paper and arms on the table, physically manifesting all the aggressiveness of the moment, asked me to sign the SADT guides, I did it with all of them, not enough, made me sign again claiming that my signature was different. Look, I just don't relate to racism, because the employee is brown, most likely she thinks she's brankkka. I ask the laboratory to review this conduct and better train the reception. Because she took the wrong person to squirt all her unpreparedness, I'll do my best to mark the laboratory in the media, spreading what happened. I'll go back there, just to certify the company's conduct. Yes, I understand that employees are unprepared to deal with the public and with an arrogant profile, can't apologize, right when I identified myself as an employee of the insurance company and department, so use / replace the word sorry, maybe it's heavy and she still doesn't know how to deal with errors, for something: yes, madam Alice, I was wrong and launched the PCR exam, consequently it is impacting the release of others, I did not pay attention and asked for the authorization of the PCR, something that I had already informed that it was already authorized. Simple! It hurts? Finally, three people passed in front of me, so much delay and unpreparedness of this employee.