Arigatô - Juiz de Fora - MG

I was well attended to by Arigatô. I arrived late, the restaurant was empty, and yet I was greeted with quality food, and impeccable service. The environment is beautiful, as well as fresh and varied ingredients. The price is above standard, but it was worth every penny. Congratulations

I went yesterday to celebrate my birthday with a group of friends. There was an absurd delay in service, orders always missing items requested. A total disrespect for customers, that's because the restaurant was completely empty.

It was once considered the best Japanese restaurant in the city, but it lost this position to others. We arrived at 8pm and there were pieces in the rodizio that were unavailable because the fish had not been previously cut before the establishment opened. There are limitations on the amount of portions to be ordered, even in the rotation, such as shiitake, for example. They charge R$3.50 (!) for a shot of squeezed lemon to mix in the sparkling water. The pieces were poorly assembled and carelessly arranged on the serving plates. Service was negligent and disorganized. In short, don't waste your time, money and travel: there are tastier, cheaper and better located options in the São Mateus and Alto dos Passos neighborhoods.

The place has always been very picky about the choice of ingredients that are on the menu. They never let me down. The service is very good, fast and of quality. Credit and debit card accepted. I recommend!

It was a Friday night, we were 6 people. We decided to bet on the restaurant, as it was a good Japanese restaurant in the past (we hadn't been there for many years) and because of its proximity to our house. High price of rodízio (R$105.00 reais per person), more expensive than top rodízios in Rio de Janeiro. Entrance to the nice restaurant, but the room where the tables are still the same thing as years ago (it urgently needs to be redesigned to create a more cozy and intimate environment - it has a lot of potential, but the carelessness of the space is noticeable). Confused service from start to finish, unprepared attendants. They lacked some options in the rodízio (including dishes that were advertised as a novelty on the rodízio menu - even charging more than once, they did not send). Virtually all orders / orders we made at the table were incomplete and/or the wrong quantity. In addition to the delay for orders to reach the table and disorganization. Soggy fries. Breaded shrimp without salt / no seasoning and more batter / breaded than the shrimp itself. Filet robata without salt. Japanese food in general medium to bad, no flavor, poorly cooked. Seasick ice (disproportionate, too much cream cheese for the amount of fish). Poorly executed sashimi cuts. The only dish that saved him was the ceviche (yummy seasoning, although it looked like it had been marinating for hours), the shrimp harumaki and the nutella harumaki (the dulce de leche harumaki was pretty bad, no filling and the hard/candied dulce de leche) and the ice cream ball with chocolate sauce (hahaha). There was no drink menu (caterer tried to justify it by saying they were revamping the menu - and what does the customer have to do with it? A simple handcrafted menu could have been provided). When we asked about the drinks, he initially said that there were caipis (vodka and sake, they didn't have cachaça). Afterwards we asked if she had a gin and tonic, she said yes, and offered options to flavor (orange, lemon, rosemary, etc). We ordered a gin and tonic with orange and another with juniper/rosemary and a lemon caipivodka (I don't think I've ever had such a bad caipivodka, such a simple/classical drink was awful, watery, it seems they mixed watery lemon juice with lemon pieces and vodka). Gins were ok but strong. The second round of gin was extremely strong and watery / not sparkling, when questioning the attendant and asking her to top off the drinks with more tonic water, we were surprised by the information that due to the number of gins ordered that night (total of 4 - no one else in the restaurant was drinking) I ran out of tonic water and by my conclusion the drink had been made with water and gin only. She suggested that you complete it with plain water or sparkling water. Discredited with the situation, my husband accepted that I completed it with sparkling water and she brought a small bottle (and the worst, charged the final bill). To end the terrible experience, upon arriving at the bill, we were surprised that the account contained one of the gin and tonics being charged for almost double (39.00) the value of the other (21.90), when asking the attendant why that was, she she simply replied that the higher value was due to the fact that it contained juniper and rosemary, and that alone (ready inputs, which only serve to flavor, not requiring any extra work and not costing 1 real), she "unfortunately couldn't do anything" . A lack of respect for the customer. As if the fact that it didn't contain a drink menu/prices and the whole bad experience was not enough, the restaurant wanted to assault the customer with it, an absurdity. We questioned the attendant and she was reluctant to solve the problem and said that it was that amount and that was it. We decided not to pay the 10% and all 6 people at the table left, dissatisfied, indignant and concluding that it was the worst Japanese carvery experience they had ever had. I do not recommend. Run away. No one understood how the restaurant survived the pandemic.

The experience was not nice. Firstly, the way to order the dishes in the rodízio is extremely archaic for the price the restaurant charges. Second, the name of the dish on the menu does not match what is delivered. For the price charged, I expected much more from this place.