Blindex Store - Vitória da Conquista - BA

Great service

Worst experience of life! Employees tangled, do things in half do not meet the delivery deadline, and do not answer the phone I paid the product in cash and until today no signal! They took all the wrong things, they had to roll me up for another week, finally, even today, they don't have a mirror! And does not answer me

Rogue! They made use of the Blindex brand showcase at the time of the sale, bought it, paid it all in cash and when it came to delivering the store wanted to make me accept lower brand products. The owner wanted to leave for aggression and says not to return the amount paid if it is not his. Would not recommend to anyone! Service is of poor quality.

1- When it comes to answering, it is a matter of attention, 2- Delay in delivery a lot, my order has already passed 1 month and a half. 3- they still let out a lie saying that the young man who came in was certified, we called again and said no. I DON'T BUY ANYTHING MORE THERE. Well, I'm here again, to say it arrived very well, everything was fine, but the delay in delivery I hope it gets better.

I DO NOT RECOMMEND EVEN FOR MY WORST ENEMY. I got in touch through the zap with the employee of the BLIDEX STORE who was very polite, informed me of values ​​and said that if I didn't close the order at that time, there would be a readjustment of values, so I took advantage of the "supposed" value before the readjustment and closed it with they 2 boxs and 2 shampoos doors on the same day 06/19/2018, the employee came to my job to get the total amount in cash and informed me that the installation forecast would be on 07/11/2018. When it was 11/07/2018, I contacted the employee who informed me that the order was delayed, that they were waiting for the cargo to arrive until 7/13 (Friday) ... anyway, I didn't care about the "supposed" delay, but I thought they should call the customer and pass the information on. Even so, I was not stuck and I informed the employee that I just wanted to know the correct date and she informed me that when she arrived she would contact me to schedule the installation. He even promised me a "toast" that I never received kkkkkk. I kept charging for zap and always said that the cargo had been delayed, that there was a lack of raw material in the factory, that the owner would go to the factory to find out about the delay ... do with the installation of my boxs, since 41 days had passed since the day of the installation, I said that I wanted to know if they would return my money, that it was disrespectful to the customer, that I needed a solution and the employee read the message and did not respond. When he replied he said he was not going to the store because he was sick, after he had no cell phone because it had been stolen ... each day an excuse worse than the other. After the alleged theft of the employee's cell phone, I could barely make bad contact by the store's landline and there were days when no one answered ... I had to leave my job and go there in person to try to solve it, this in OCTOBER, that's right 3 MONTHS after the scheduled date. I went there and wanted my money back and then a manager there assured me that the next day they would do the installation. Since they would not return my money like this without calling a lawyer, I gave the manager a credit of trust and informed him that I would return there at the store if it were not installed. This time he kept his word and as I was not following the installation due to my working hours, I left the key at the entrance for them to carry out the installation. But they did a bad installation, shampoozeiras crooked and broken ... Aff and then I kept in contact to request the exchange of the products, because I paid the price of an entire product without any damage. I couldn't solve anything by phone and I had to go to the store for the 2nd time, I was promised to make the exchange the other day and I stayed with the manager's phone number and spoke directly to him, when I was able to speak, when the cell phone was not he was off, or he wasn’t traveling, when the store wasn’t closed because a relative died ... finally excuses and more lame excuses. I went to the blessed store for the 3rd time on 11/16/2018 and I told the employee that I would only get out of there with that resolved. She was still reluctant saying that the manager had his cell phone breaking and that he would not be able to contact ... I sat on the chair and said I would not leave there and that was the end. Then she managed to contact someone who said they would make the exchange at that very moment. morning. I stayed there waiting, until a man appeared claiming to be the owner of BLIDEX, I took advantage and spoke all my indignation with the glass manufacturer and he told me that he didn't have an assembler that day (pure excuse) and that the next day they were going to perform there. exchange, on 11/17/2018 (Saturday). On Saturday I went to check if they had gone to carry out the exchange and PASMEM, they only changed the side shampoozeira as I requested, but the product keeps breaking. They dropped the holes in my wall and the job was done poorly. I quit. Bad company, I DO NOT INDICATE TO ANYONE. If I had read the comments before, I would have gone to another glass shop.

Disappointment is the word that sums up my experience with Construvidros, the future Blindex Store (the facade is already with the new name but the employees are the same). On January 16, 2018 my husband and I made a purchase at the store whose delivery period we were told would be 15 working days. However, close to the expiration date, we noticed in the proof of purchase that the deadline was 20 working days, we contacted the store and claimed that the deadline that was written was valid only (my husband and I are liars ?! it was ours not to check the document). We wait for the end of the 20 working days and guess what happened? They did not deliver / install the product, nor did they give satisfaction. My husband last Saturday called charging the installation of the product that is already paid and they did not give any positioning. Today he personally went to the store and assured that next Friday the product will be delivered and installed. Let's see what happens until then, but I can already say beforehand and with conviction that I DO NOT RECOMMEND the store, because with unethical professionals (they say and do something else) and with the lack of responsibility in meeting deadlines, this company shouldn't even be in market.