Casas Bahia - São José dos Campos - SP

I went to pick up a package I bought on the internet, the service took about 20 minutes because the attendant was alone, and I had my baby on my lap and even then I didn't have priority service. I wouldn't buy it to pick it up again.

Polite staff but a lot of false advertising... I called about a smart tv, the saleswoman said she had it... in 15 minutes I was there, then she said she didn't have it and tried to sell me another tv or would look for another store in 5 days for me to withdraw. And there was another previous event... after the tv, I ended my appearance in this store.

Super nice service, highlight for the saleswoman Bianca and for the installment plan attendant Janaina. The only drawback is the high interest rates on financing without down payment and the freight charge for delivery; look for/try to buy in cash.

I had been receiving several collection calls from Casas Bahia, as I do not have an active purchase and sale agreement with that company, I always disregarded the calls because I understood that it could be a fraud. Faced with the insistence of the calls on 05/14/2022 I decided to confirm my CPF to the attendant of a collection company linked to Casas Bahia, who confirmed the veracity of his call and informed of a debit on my CPF with the institution for a purchase made by online means and online payment method, when informing him that he was unaware of the purchase and that I also only use a credit card for online purchases, he advised him to look for a physical store. Following his guidance, I looked for the physical store 1082 at Rua Quinze de Novembro in São José dos Campos-SP, I was promptly attended by Nilcema Mello who, in the first service, reported to her that she was not aware of the purchase and the undue charges, she advised that I would be sending an e-mail to the responsible area as soon as I had a response, I would send the guidelines. On 05/16/2022 I received via Whats app with the return of the store 1082 in the person of Nilcema Mello to return to the store to formalize the purchase dispute, which was duly formalized under the call number RITM2237280, with an expected response in 22 /06/2022. In view of the extension of the period of evaluation of the contestation, I was asked to suspend the charges and also the suspension of the inclusion of my CPF with SERASA and credit protection agencies until the definitive write-off is obtained. What until the present date there is no return, where the charges continue and my CPF negative with the credit protection agencies. Seeking redress in the judicial sphere, as it can in the face of the framework of Law 13,709 LGPD, a company of the size of the aforementioned, does not make use of market guidelines regarding Cybersecurity Business, having its IT department vulnerable and without a system of steps for checking of formalization of online commercial sale, payment method credit offered by the company itself, both the purchase and the approval of totally vulnerable credit ???? Or is this "Cybersecurity" security hole a commercial practice?? where do you receive from CIA insurance when fraud is proven ?? Is it a real sale?? I remind you that in a consumer relationship, the less-sufficient party is the consumer, where the burden of proof is reversed, we will soon meet in the judiciary. If you've read this far, here's a tip, there are other companies in the market that, unlike the one mentioned above, are committed to the records of consumers they maintain as customers, be careful when dealing with Casas Bahia, I am totally dissatisfied, the neglect is very great and the pain of the irreparable soul.