Chevrolet BoaTerra Maceió - Maceió - AL

I went with the intention of buying a brand new car, I said good afternoon and the receptionist replied "CONVINCIAL DEPARTMENT IS ON THE DOWNLOAD FLOOR". I replied "no, it's really a new car" and she replied: "car here is at least R$ 70,000 (NOTIZING THE DISCRIMINATION, maybe because of the way I was dressed) , while other customers were being taken to the rooms. Even terrified I went to the used car sector, because my husband still wanted to know details, there he was ridiculed for asking the salesperson, this one at least, unlike the other, took us to the room, if the increase in installments or their decrease would influence the bank's interest collection, the seller replied: "kkkkkkkkkkkkkkkk where the bank has already seen giving something", then gave us the paper with the budget, allowed another customer to enter the same room and turned to pay attention to him. I posted what happened on the store's social network and since then I have been indirectly applauded by customers, friends and store partners. The store's positioning was to enjoy all the positive comments from customers, friends and mine in an ironic way where I am grateful for the displeasure I had. But you ignored my reports. There wasn't even the least bit of empathy from the company in regretting what happened, taking it seriously or at least acknowledging that something wrong happened there. A former employee there, a personal friend of mine, commented to me that the clientele there was just "chic"...maybe that explains the treatment I received for wearing sandals, shorts, blouse and being disheveled. An acquaintance of mine, on the other hand, only praises this store, after all, he took the view, according to him, a HUNDRED THOUSAND REAIS car and it belongs to the upper middle class. Unfortunately through my appearance it was not possible to IMAGINE MY PROFESSION AND WHAT I GET MONTHLY IN MY PAYROLL. They lost the sale, I regret not having called the manager immediately, reporting what had happened, registering a bulletin and immediately calling my lawyer. The competition thanked us , WE WERE VERY WELL SERVICED , we got THE NEW VEHICLE and we have already passed on the old one . As for the employees of Boa Terra (WHICH I WILL NOT MENTION THE NAMES AND TIME of the incident, they lost their commission, maybe even I had left a bonus, they possibly committed a crime, as discrimination by appearance is already a crime, the positioning of the store by the chain social was regrettable... anyway I DON'T INDICATE AND I WON'T HAVE TO GO BACK THERE, BUT I ADVISE FUTURE NEW CUSTOMERS to be aware of the laws and not remain silent, regarding old customers who had a good experience, and are wanting to stir up discussion against me in in favor of the store on the networks, have empathy and accept that we live in a racist, prejudiced, homophobic society... and that if you are well dressed (here a critical discussion on the concept and definition of what it is to be well dressed and the judgment of who, since we are free to dress according to personal taste ) is well attended YES, because when judging by appearance the seller thinks the person has money. Anyway, it was my experience. I don't know why the attempt to ignore me and silence.

Very well attended by the seller, but the systematic procedure left something to be desired. The same salesperson answering me and answering the phone to pass information about parts to other customers, this made my service time go beyond normal.

The first impression is the one that remains, service personnel do not give the proper attention, I stood next to my vehicle for more than 20 minutes without any assistance, I was not presented with a waiting room and no document to prove the service / Order of Service.