CLINICA AMOR SAUDE CENTRO - Maceió - AL

I took exams three weeks ago, I tried to contact today by phone and whatsapp to find out if the results of the exams are ready, however, nobody gives me an answer, says that they will check the system, asks to wait and nothing. I've been at it for hours and nothing is resolved.

My real grade is zero. My parents made an appointment online and there was a time on the website, we followed the time and when we arrived the attendant said that the time was worthless and that the doctor had already left, we rescheduled for another day, we arrived at 6:30 am and I got the file 3 and 4 preferential and were only attended to after we complained, the doctor's receptionist simply hadn't put their name on her "paper", think about it right... .. This is not absurd, what they did to my elderly parents and cardiac arrest was inhumane. I don't even recommend it to my worst enemy.

MY GRADE is 0. To the citizens of Maceió, I advise you to be very careful with the Amor Saúde Clinic. I report that I took my father for exams, he is 84 years old, has chronic kidney disease, is diabetic and has heart disease. The SERIOUS FACT is that on November 12th, he underwent several exams, on November 22nd I requested the result, as the next day would be an appointment with the nephrologist. Unfortunately, the 2 main exams were not performed. The SERUM PROTEIN IMMUNOFIXATION exam was not released and no one attended to me. I went to the clinic at the Center, but the situation was not resolved, they asked for my phone number to resolve it the next day, whose justification was to ask to repeat the exam, as the collection had not been carried out, despite the exam having been paid for. I knew this because I checked the exams and looked for explanations. To make matters worse, the 24-hour PROTEINURIA result was wrong, as they recorded that the test was carried out with only 160ml of the 24-hour urine collection liter that we delivered, a fact that makes the result wrong and doubtful. After much arguing, they spoke to the technician responsible for the exam, who stated the typo, instead 160ml should be 1600ml – A TRUE ABSURD! EXAMS WITH WRONG REPORTS HARM LIVES! Again, to correct it, I said that my father could accept the correction to 1600ml in the test result or repeat the test there – another immoral and disrespectful resolution. Of course, we will not do the exam again in this clinic, nor will we accept the correction, since we have lost confidence, especially when this action is aimed at an elderly person who already has a chronic condition of illness. Although the clinic returned the value of the exams after my request, I emphasize that we went through inconvenience, as it hindered the consultation with the nephrologist at the HU that took place on November 23 without the results of the main exams, in addition, it adds to waste of time in the face of trying to talk to the clinic that does not answer the phone or answer whatsapp messages, as well as the displacement I made to the clinic once again, since they do not answer or respond to messages. If I write all of this, it is because the immoral actions of this clinic of requesting the correction of numbers in the exams or not carrying out the correct collection of patients should not be repeated, as every citizen/patient deserves respect and dignity! Here is the tip for no one to trust the results of exams at this clinic and that those responsible for health in Alagoas be aware of situations like these.

It's absurd the whole month of January trying to make a gynecologist appointment and there's no doctor available!! Total neglect!

It takes too long. It says it's on a first-come, first-served basis, but it's not. There should be a form to make it easier since it's always full of "priority"...

BAD TIMES A THOUSAND. TOO MANY PEOPLE TO BE ATTENDED WITHOUT ENOUGH STAFF. I WAITED 5 HOURS TO HAVE INHUMAN SERVICE FROM THE PROFESSIONAL WHO CONSULTED ME, DID NOT LOOK AT THE EXAMS THAT IT TAKEN HOURS TO SCHEDULE, TO DO AND I STILL LOST DAYS OF WORK. JUST SAID IT DOESN'T WORK. AS WELL? GIVING UP THIS HUMILIATION ?.

Bad service, they don't tell the patient anything if the doctor is going to be late or not. We've been waiting 1 hour for the doctor to arrive from I don't know where. Look, it's private, see, then the people complain about SUS

Reading the comments I realize that it is not a coincidence that this is happening to me. Absurdity of the greatest absurdities. I had a blood test. They said there was an accident with the biker. I made a second collection. Upon receiving the result. I noticed that the exam did not come complete as requested. When questioning, no one answers. There is no landline phone at the clinic that you can call. On whats no one responds. With the appointment booked. With a procedure to do that I honestly don't trust doing anymore. If there are no conditions to meet the demand, close. Or do not accept more accredited. Absurd!!!!