Concessionária Ford Caoa Ibirapuera - São Paulo - SP
4.1/5
★
based on 8 reviews
Contact Concessionária Ford Caoa Ibirapuera
| Address : | Concessionária Ford Caoa Ibirapuera - Av. Ibirapuera, 2400 - Moema, São Paulo - SP, 04028-002, Brazil |
| Phone : | 📞 + |
| Postal code : | 04028-002 |
| Website : | https://www.ford.com.br/ |
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Fabio Vieira on Google
★ ★ ★ ★ ★ Hoje fui na Caoa pois estava com vazamento de óleo no carro, chegando lá me deram total atenção e fui muito bem recebido pela Camila que fez o primeiro atendimento, pelos consultores, Luciano e Alexandre e pelo Gerente que entendeu o problema e protamente encaminhou para a manutenção, agradeço ao mecânico super eficiente, fez um trabalho impecável, parabéns a toda a equipe Ford Caoa!!! Recomendo, mais uma vez na caoa para a revisão de 60 mil, muito carinho pelos consultores Luciano e Alexandre, pessoas super bacanas e comprometidas com um excelente trabalho e dedicação ao cliente.
 Today I went to Caoa because there was an oil leak in the car, when I got there they gave me full attention and I was very well received by Camila who did the first service, by the consultants, Luciano and Alexandre and by the Manager who understood the problem and promptly forwarded it to the maintenance, I thank the super efficient mechanic, he did an impeccable job, congratulations to the entire Ford Caoa team!!! I recommend, once again at caoa for the review of 60 thousand, a lot of affection for the consultants Luciano and Alexandre, super nice people and committed to an excellent work and dedication to the client.
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Renata Pontes on Google
★ ★ ★ ★ ★ Sou cliente da Ford há 24 anos. Hoje estive na concessionária apenas para trocar as lâmpadas traseiras e uma dianteira. Me foi informado que não havia peças, apenas na unidade do Jabaquara. Eu solicitei que fosse agendada uma data, para a concessionária providenciar essas peças, pois em razão de morar próximo e também trabalhar próximo, era mais prático pra mim fazer tudo nessa loja da Avenida Ibirapuera. A funcionária disse que eu teria que ir pegar as lâmpadas lá no Jabaquara. Achei um absurdo, um descaso. Ir até o Jabaquara no horário comercial é inviável pra mim, não disponho desse tempo. Fiquei decepcionada com o atendimento da Caoa.
I have been a Ford customer for 24 years. Today I was at the dealership just to change the rear bulbs and one front. I was informed that there were no parts, only in the Jabaquara unit. I requested that a date be scheduled for the dealership to provide these parts, because because I live nearby and also work nearby, it was more practical for me to do everything in this store on Avenida Ibirapuera. The employee said that I would have to go get the lamps at Jabaquara. I found it absurd, a disrespect. Going to Jabaquara during business hours is unfeasible for me, I don't have that time. I was disappointed with Caoa's service.
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Tiago SantAnna on Google
★ ★ ★ ★ ★ O atendimento por telefone é péssimo, quase todas as vezes que liguei, alguém atende e ao transferir, ninguém nunca atende. Nota 0.
O atendimento presencial até que é razoavel, porém, os serviços são demorados, e por incrível que pareça, não conseguem diagnosticar o problema (barulho), tive que levar fora da concessionária que em menos de 1 período foi solucionado e nesta unidade da ford caoa, demoraram 3 dias para diagnosticar e ainda errado, nota 0 em diagnóstico.
Agora mais 1x o carro apresentou problema, tivemos que insistir para verem o problema dito, pois queriam devolver o carro sem solucionar, que inclusive ainda não foi solucionado, para depois ligarem informando que solicitaram um novo produto, realmente é incrível como não querem solucionar os problemas, querem empurrar e que se fod@ o consumidor, esse é o nivel da ford caoa, foi o primeiro e o último carro desta marca.
Melhor adquirir carro de marca que ao menos preza um pouco mais o consumidor, onde todas as vezes que precisei acionar a garantia, tudo foi solucionado, enquanto a ford parece que é favor que estão fazendo, parece que o veículo brotou em sua casa.
The phone service is terrible, almost every time I called, someone answers and when transferring, no one ever answers. Note 0.
The face-to-face service is reasonable, however, the services are time consuming, and oddly enough, they cannot diagnose the problem (noise), I had to take it outside the dealership, which in less than 1 period was resolved and at this ford caoa unit , took 3 days to diagnose and still wrong, grade 0 in diagnosis.
Now 1x more the car had a problem, we had to insist to see the problem said, because they wanted to return the car without solving, which even has not been solved, and then they call informing that they requested a new product, it's really amazing how they don't want to solve the problems. problems, they want to push and fuck the consumer, this is the level of ford caoa, it was the first and last car of this brand.
Better to buy a car from a brand that at least values the consumer a little more, where every time I needed to call the warranty, everything was solved, while ford seems to be doing them a favor, it seems that the vehicle sprouted in their house.
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Julio Negrini on Google
★ ★ ★ ★ ★ Muito bem atendido sempre que vou. Sem mencionar a qualidade dos carros.
Very good service every time I go. Not to mention the quality of the cars.
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Ederson Machado on Google
★ ★ ★ ★ ★ D+
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Robson Neri on Google
★ ★ ★ ★ ★ Local Top
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Cezar Reggio (Cesna) on Google
★ ★ ★ ★ ★ This Ford dealer has seemed to be stuck in time. There's no CX as you'd expect from the 100k car they try to sell you. Yet, no good line up models for 2021 with options and prices out of this reality.
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Patricia Paula Norton on Google
★ ★ ★ ★ ★ The worst place to fix your car! The consultants are very arrogante and treat you as if they are doing you a favor, even though you are paying for their overly price service.
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