DaVita Serviços Médicos - Osasco - Osasco - SP

Bad clinic, air conditioning doesn't work. Quick reception service and polite staff, but it's no use being quick at the reception if the doctor doesn't answer at the appointed time and people fit in front of you. Very shallow medical care.

I mistakenly passed by the clinic where I was judged from the moment of entry for my attire. I was asked to wait to speak with an attendant, which they answer with no interest in helping. Honestly, I thought the service was bad. Being a health plan service clinic, but without customer care, does not encourage anything to use. There is a lack of training for those who deal with customers, as this lack of empathy does not help at all.

I called davita to schedule an appointment. Consultation and at no time was told that I needed a referral to go to the doctor. At the same time there was a patient complaining and the girls at the reception saying that there was a problem because it was done through the app and my case went straight to the attendant by phone. They simply shit on the customer and don't admit mistakes, they throw you to the side and let us turn around. Terrible service… it's no wonder the reviews here about the company. Glad the chain was purchased, I hope the service changes for the better! I missed the morning of my work due to an error of an employee that did not give the complete information, but I will not be compensated, much less apologized.

A place with bad service, it seems that the attendants are very unprepared, they never respect the time we set, the second time I went I arrived an hour earlier and even then, just to call me and generate the guide to later take the exam, just this time, it was more than an hour, I couldn't do other tests that the doctor ordered and I was late at work, apart from the waiting room, which is tiny and was crowded with people standing and in the hallway in this time of Covid and the flu outbreak. I DO NOT RECOMMEND!!!

Extremely disappointed and scared with the quality of the doctors who attend this clinic !!!!! My daughter went to this clinic recently, and was attended by Dr. Mirian Sabino de Oliveira. My daughter had blistered feet, barely able to walk, due to an allergic reaction. I got home from work, around 11:00 pm, and went to get the prescription to buy the medicine, because my daughter was so sick that she couldn't walk to the pharmacy, she had so many blisters on her foot. To my surprise, the pharmacy attendant informed me that he could not sell me the medicine because the prescription was completely wrong, for starters the doctor was kind enough to print the prescription on a single sheet, and because it is an antibiotic any layman you know you have to have two copies because one is withheld at the pharmacy, and then to complete it, she wrote the name of the wrong medicine and even put the wrong dosage, put a dosage that only exists in syrup, which is for children detail... my daughter is a 26 year old female so she is an adult. Ok, I went back home and the other day I returned with her to the same clinic in the hope that the prescription would be changed, I couldn't, I had to pass it on again in consultation to get a new prescription, and to my surprise, the doctor who attended her, after I reported what had happened, he told me ...."this is normal, it happens"!!!!! "NO THIS IS NOT NORMAL AND SHOULD NOT HAPPEN." And from the behavior of the doctor who saw her the other day, I could tell that it's the company's policy, total disregard for patients!!! UNFORTUNATE!!!!!

I had scheduled an appointment with the psychologist Michele over the phone and they didn't ask me for any referral, so I went to the unit only to get the referral for my younger sister (who goes with a psychologist in another unit because they don't meet her age there) and I still asked about my appointment and they told me that it was not necessary, that the doctor would evaluate and, if necessary, schedule more sessions. I came here, I wasted my time, my gasoline to tell me that I didn't attend without a referral and that I would only have time with the family doctor to get the referral in 1 week! I thought it was ridiculous, it was more negligence and unfortunately I was scheduling all my doctors in this unit, I will be forced not to come back. Only for the return with Dr. Daniel who is also a great gynecologist but then I won't return nor will I indicate more.

This is the third time that I use the service of this company, because unfortunately it is the clinic that my plan covers closest to me because of my current address. At all times, the service was not good with the reception staff (with the exception of health professionals, as I was only attended by well-educated technicians, nurses and doctors)... However, today they outdid themselves! When arriving at the unit, the patient always has to get a password (even if the procedure has already been scheduled), however, whoever is going to undergo an elective consultation or already has the most organized procedures, goes ahead, that is, zero organization ! Therefore, the client schedules a time (considering his work schedule, who he goes with and how long he will leave his children, among other routine conflicts) to take an exam, in which he thinks he will be seen on time, but in fact that is does not exist, even if you arrive early at the location. Well, unforeseen events happen, I understand and I have tried to be understanding from the first time, even with the lack of sympathy and politeness at the reception (which, by the way, only has 3 receptionists to attend to everyone who arrives at a clinic of that size - Osasco) But today the delay was almost 2 hours and I still left without doing two very important exams that I had already scheduled for almost 1 month, because I wouldn't have time to get to work and I would be late more than agreed People who arrived after me were attended to, I questioned and the receptionist said there was nothing she could do. The entire delay occurred because two of the 3 receptionists available were taking care of the case of two patients with very bureaucratic insurance and the other was making authorizations for the "telemedicine" patients, who were not even there, something that I wonder why They made more than 20 people wait in a tiny reception, all together, elderly people standing, others with no place to sit, people with group symptoms, in a windowless waiting room with super cold air conditioning on a day as cold as this! There were people with suspected covid too, waiting to take the PCR exam as I heard some patients reporting And again the receptionist said that she couldn't do anything and neither did the security They preferred to wait for the majority to start complaining and being indignant about the delay (after all, we were there for more than 2 hours waiting, and we are advised to arrive 30 minutes in advance) to ask for help from other professionals and try to speed up or release the flow of care directing each patient to their respective ward In addition to two of the 3 receptionists being negligent and apathetic to the situation, one of them was still arrogant to answer us, as if she was right for the bad service provided and the patients were the wrong ones, when we were paying for that service! But what to expect from a company that doesn't even bother to evaluate its reputation on Google and treats customers with such disregard, right? Honestly, I don't recommend this company to anyone and I hope I never have to use their services again, knowing that unfortunately this opinion is not just mine, but that of many people.