Drops Motel Rio Preto - Guapiaçu - SP

Totally different place from the photos. Abusive prices, horrible decor, old and falling apart place. During the day, the room is bright, so it is impossible to sleep, that is, there is no curtain. The entrance is very confusing, in addition to being a "drumstick" to get to the place.

Good bed plus hydro and pool leaves a lot to be desired.. good service .... more in terms of pool and hydro I didn't like the tv is not smart anyway..........

The service is very good and the people were very polite. Breakfast is very tasty. The cleanliness is impeccable and there is no smell of cigarette smoke ? the rooms are modern and very cozy

The car does not fit in the garage. The gate had to be left open. Horrible breakfast. Unable to eat and even complaining was still charged. $39. Every time the air conditioning turned on it was very loud. And even then it started to drip on the bed. Room 10. Terrible.

We took the cheapest room and it was beautiful. Everything is very clean and organized. With the best quality wi-fi signal and a private area. Breakfast is not even to be said, wonderful. There was banana, Nutella, cheese, cheese bread, wonderful black coffee just like the one at home, fresh orange juice, milk, butter and three wonderful warm Ciabatta breads. I live in São Paulo and there are no hotels like that there. You can go without fear.

The motel has new infrastructure. The problem is with the communication between the team. I've stayed there more than once. In all of them the same thing happened. You book or arrange something with an attendant, when there is a shift change, the other person claims not to know anything, nor to have accommodation records. At checkout time, you get that scare. They charge an extra fee for overtime, and the attendant who made the reservation said you could stay up to noon, they try to charge you for something you didn't use in the room, claiming the product was found open, they charge a fee of accommodation different from the one announced claiming that the reservation has not been approved or that the booking has not made the transfer yet and needs to be settled there on the spot. They don't offer free breakfast, and they don't make that kind of information clear. I only found out that the robes were complimentary the second time around. In the first one, the attendant informed that the slippers were charged separately (there is a lot of lack of communication between the team and there seems to be a turnover of employees, because I was never able to speak to the same person more than once). The kitchen delivers the dishes separately, while one is cooling in the food drawer, the other is being prepared in the kitchen. In short, everything you had for leisure during the night goes down the drain when you are presented with the bill. Every time I was there I had problems paying the bill. Even on this last visit, having insisted on paying beforehand, the attendant asked to leave the account at checkout. When I went there, it was another person who was at the counter, for a change, and claimed not to know anything or to have an approved discount record. I paid for a higher amount than agreed, I did not get the agreed discount, I paid for overtime that, according to the person who made the reservation, would not be charged. There was a verbal apology, but no attempt at redress. I still heard that the right thing would be to make a loyalty card, and the other times I asked and was informed that they still didn't work with that, only with offers through booking. Basically you can't even relax, you need to have eagle eyes, a calculator and a consumer protection code when you go out. It's not worth having fun in a place like this and going through it the next day. They need to restructure the entire team and train it better, or they need to start caring about customers, trying to make amends for real mistakes and mistakes, not just apologizing verbally.