Ericartuchos - Rio de Janeiro - RJ

1 star is too much for this establishment. I was extremely disrespected by Orlando in a phone conversation. The guy from Éric has no pulse, does not serve the customer with respect. I sent a cartridge to put ink and it took 3 days to return to me and I sent it in the morning and said it needed the same day in the afternoon, it was a headache. What is my surprise when testing the cartridge and realizing it was not my cartridge and was not full. The guy from Éric asked me to take my printer to test and call me the next day. Again 1 week went by and no one returned me when I called to inquire I was told my scanner was defective! Hi? My problem was the cartridge, my printer is new !!! Besides, I was still insulted by the Orlando guy. I'm going there soon to solve this problem in person, but I don't tell this shit business to anyone!

I would like to register my total discontent with the Taquara store, as I put a printer in for repair and after four comings and goings the problem remained, the Orlando collaborator did not commit immediate efforts to solve the problems presented. I noticed the store was completely dark and with the phones ringing unanswered, the dusty premises, with dirty floors and boxes of printers above the broken and completely dusty showcase inside and out, outside the air conditioning off and completely dirty, not even the lights were on on the four visits I made. My report is in the sense of concluding that if the administrator / manager does not intervene for the good order and maintenance of the space in which he provides services, certainly, his services will be provided below expectations, and that is what happened to me. To make matters worse, I had no better luck on today's date, where upon arriving at the establishment at 10:05 am, I was welcomed by young Orlando who asked me to look at the store because I had to make a payment at 10 am, asking me to wait, a fact that I remained alone in the company observing the complete lack of preparation, the facilities, added to the fact that my via crucis and the terrible technical service provided. At 10:18 am the customer queue for refilling cartridges and buying papers was already added to the number of 05. In that, everyone watched me there and little understood how a company delivers the store open to an unknown customer to become a “boy” of errands ”and with the entire patrimony left to its own fate. I made a video to prove all my allegations, being at the disposal of the manager if it exists, because when asked Mr. Orlando about the same, I was told that he lives in another state of the federation. At the end of the saga, the employee was going to set me a new deadline for repair, when I inquired about the technician's presence, he informed me that he is always late and that he could do nothing. I signaled to the employee that the company's reputation on the internet was poorly evaluated and the mention of his name tarnished the company's image. He also said that he would do the formal registration through the internet and through the various channels, given the absence of an electronic invoice that was not provided to me. I spent exactly 300.00, which was returned to me today in the amount due of 190.00, since the difference involved the purchase of Toner and a ream of sheets. The unpreparedness of the installation where the company is based is complete, collaborating completely out of reality when faced with circumventing customer objections, and complete disdain for telephone calls. Not to mention the tax avoidance in the face of not issuing invoices, even required since the advent of the first visit, where I was promised the issue, which did not occur. I leave completely dissatisfied, suggesting the exchange of service professionals and technicians.

I went twice to reload and just stress. the first time one of the color cartridges did not want to take it, and the second time it changed my cartridge and when i went to do the shredding i did not want to return mine and gave me another one that appears counterfeit. And it is a struggle to make the other cartridges work, because refilling there was found to be contaminated. The cheap came out very expensive.

Delay in service and they don't give an answer on whatsapp, but they are polite and the service is good

Terrible attendance. You call and no one knows anything, my husband has been wanting an answer from his notebook for almost a year.

I would like to leave here my total discontent, I work without any ethics. Very bad service, very sad about it, 250 reais for nothing. I took my cell phone to change the screen and the touch id didn't work, I took it again and he wouldn't let me explain and he already left with the cell phone, it didn't solve the problem and he told me to format the cell phone, which has nothing to do with the touch. Left me talking to myself, totally in the dark, they always make trouble where they don't. I honestly don't recommend it!

Bad experience, the owner treated me well, but he kept my printer for 1 month and it didn't solve the problem, he doesn't answer the calls and whenever I went to the store the printer wasn't ready or the part came defective, I don't recommend anyone money thrown away outside

Worst store I've ever been to. Service is nice, but they are very crooked. They change cartridges, invent problems where there are none... I lost about 300 reais for their lack of honesty. I DON'T RECOMMEND EVEN MY WORST ENEMY