Euro Renault Ribeirão Preto - Ribeirão Preto - SP

If I could I would give zero! I bought a new one. The car failed in the clutch after 1 month. Even in the 3 month warranty for any problem, they didn't want to fix it. They make up to sell and then take the body off. The existing problem will cost me almost 2 thousand reais. Not to mention that they delivered the car to me lacking oil (I discovered it when I filled it up and the attendant alerted me). They talk about a 2 year engine warranty and they deliver you missing oil. They act in bad faith. This group sucks! Zero thousand times! Don't fall for it! They're wonderful to sell... then complain to the Pope.

The services related to the proposed review were performed within the agreed period and, based on my experience in other consultations, I feel confident in carrying them out. A seemingly simple thing that could be done would be to adjust the panel clock to the Media Nav time, despite not being included in the review checklist.

We were very happy, the seller Gabriel made all the difference, 10 for him, although we already like the brand, we didn't know Euro Renault, our experience with the dealership was excellent, congratulations Euro, for the team that works with you too!!! ???

If it had -5 stars, it wouldn't be enough to rate this TERRIBLE company. They don't answer the phone, they hang up on us. When they do, it's with disdain and ill will and they don't solve anything. Bad company that doesn't care about customer service.

I still have the same problem related to noises in my Kwid!!! I have already taken the EURO RENAULT RIBEIRÃO PRETO dealership 5 times, every two months I have been going to the dealership to solve the same problem that they say is in a Ring! It has already been changed several times and the problem comes back, I CANSEI will be notifying EXTRA Judicially to Renault and Euro Renault Ribeirão Preto where I have already been treated badly several times. I want the immediate exchange of my car for another one just like it says in the CDC!!! “ What does the CDC consider defective products? The Consumer Defense Code, in art. 12, explains about liability for products and services. In that article, the CDC establishes that manufacturers, producers, builders and importers are responsible for “repairing damages caused to consumers by defects”. According to the CDC, “a product is defective when it does not provide the security that is legitimately expected of it”. Art. 18 deals with “quality defects” that make products “improper or unsuitable for the consumption for which they are intended or that reduce their value”. Therefore, defective products are not only those that pose a risk to the buyer's integrity (as established in article 12), but also those that cannot be used in the expected way (as explained in article 18). The CDC also brings up the concept of apparent addiction and hidden addiction, which are types of defects that a product can have: The apparent defect is a technical failure that can be easily seen, that is, as soon as the product is purchased, a short time later, it is possible to realize that the defect exists. For example, a smartphone you just bought is taken out of the box with a scratch on the screen. The hidden addiction is when the defect is not easily or quickly noticed, but during the use of the purchased product. Still using the same example of the smartphone, if you notice that it does not make calls, this is a hidden addiction. Companies must resolve problems related to hidden or apparent defects and defects within 30 days. This period starts counting from the delivery of the product, in the case of apparent defects. In the case of a hidden defect, the period starts from the detection of the defect. If the defective product is not repaired, customers have 3 options: Replace the defective product with another merchandise that is in perfect conditions of use and of the same type; Receive an immediate refund of the amount paid for the defective item, without prejudice to any losses and damages; Proportional abatement of the price paid for the product.” For the sixth time I will have to go back to solve the same problem that puts my wife and I in a life-threatening situation, because we don't know if this will ever cause an accident! I demand the exchange of the car for another equal without damage or financial losses! It is noted that it is a factory defect when there is no resolution of it, two months after buying a zero km car with a lot of sweat and sacrifice I signed a pact to the inconvenience! Because each trip to the dealership generates cost of Uber and Taxis, time wasted is a lot of indignation. I hope we can solve it without having to go to the judicial sphere because there are several jurisprudence against RENAULT for defects in the Kwid, I request the exchange of my vehicle for an equal or better one at no cost as provided by law. All disorders accused consider moral damages! Looking forward to a quick reply!!!!