HNSN Epitácio - João Pessoa - PB

I just didn't like the reception, I think that due to lack of experience and or workload, what was to be desired more when it comes to people we are not always on a good day, I did it for less but I hope that when I return I don't have that bad impression again .

Guys, every time I need information or something is resolved over the phone, it's impossible. Impossible. It is part of the Neves Group but it has nothing to do with it, it seems that it is forgotten there. Last time I was told: Ma'am, I don't know what the problem is with the call transfer... It keeps going off, you'd better come here. That is, I need to go to a hospital to ask a question.

After that they changed rooms only the next day. Then you think you'll sleep better, come and say there's no pillow, only during the day in the closet. Does it get locked. Nobody can take a pillow. My God...... We need to change the evaluation a little. What we had to pay attention to at the beginning, after the first day fell to the ground. Room phone does not work, cable TV too. The room is next to a generator that makes noise day and night. We asked to speak with the hotel and nothing. We asked to check the phone and nothing. We asked to fix the cable TV and nothing. It seems that when changing shifts, people don't speak. When the person daanutencas came at 21:40, he didn't know how to handle the cables. Then they said they were going to change rooms, but it was to the room next door. The excuse was that they had surgeries scheduled. But we arrived on Sunday, and the rooms were empty, because they put in that room if the others were empty. Leaving to be desired. My husband arrived early on the 07.11, with allergies and his glottis already swollen. The receptionist was taking care of us and the young man from the antarda soon attended to us and immediately called the nurse and the doctor. The emergency room nurses, very kind, worried that we hadn't eaten anything, even offered us their fruit and snacks. Emergency care, as it is a recurring case Dr. Iago decided to be hospitalized for tests and obtain the opinion of the allergist. We are on the 2nd floor and everyone is very attentive. Nurse Fabiana, assistant Lourdinha and all... Admired with the service. My husband arrived early on the 07.11, with allergies and his glottis already swollen. The receptionist was taking care of us and the young man from the antarda soon attended to us and immediately called the nurse and the doctor. The emergency room nurses, very kind, worried that we hadn't eaten anything, even offered us their fruit and snacks. Emergency care, as it is a recurring case Dr. Iago decided to be hospitalized for tests and obtain the opinion of the allergist. We are on the 2nd floor and everyone is very attentive. Nurse Fabiana, assistant Lourdinha and all... Admired with the service.

An incredible place of complementary health with all the technology, know-how and professionalism relevant to Grupo Neves de Saúde and already well known and recognized by the population of João Pessoa. Very well located, careful, clean and organized. Affectionate, caring and humanized staff. All the best!

Very bad service, you can arrive at the scheduled time but you will still wait for several hours, at various times there was no one at the reception and some people were waiting with a password.

If it were possible to put a ZERO grade I would, because it's absurd what I spent twice in this place. The first time the doctor didn't even show up for the appointment I had scheduled or give any satisfaction if he was going to attend. On Monday it was scheduled for 7:00 am for Dr. Alisson Fabio Fernandes, time available on the HNSN Epitacio website, when I arrived at the place I was informed that the doctor would only arrive at 8:00, but 1:40 passed and the doctor did not appear. I saw that there was an on-call doctor available (Dr. Heisenberg, very good by the way) and I was attended by him. If it depends on the care team, you are waiting until the next day and depending on the doctor… well, I don't need to comment.

I come here in this space to express my indignation, not with the hospital, which was excellent in everything, but I want to make a complaint about a nurse from the CDI, nurse Sheila, very rude, rude, doesn't know how to deal with patients, nor with her care team. work, grumpy, stupid woman. A person like that is in the wrong profession, because they don't have empathy. It wasn't the first time I saw her fighting with someone from her team and all abused with the patients, 8 months ago I took my mother for an ultrasound and while I waited I watched the rude behavior of this nurse Sheila, she was quarreling with the technique nursing staff in front of patients complaining because the technician took a while to come back because she went to get a sheet even though the technician explained that it took time because there was no sheet and she had to get it somewhere else, in the meantime a patient went to ask her for information and she very upset and stressed, she sent the patient to talk to the receptionist, I just watched. Recently my mother went to have a MAP, the nursing technique was already different, Viviane I think, a love of person, very affectionate, empathetic, very kind and friendly, we loved her care, I asked for the nurse Sheila and said she was on vacation , soon I noticed a better climate, later days later, my mother came back to put a holter and soon I noticed an uproar, that sheila was already back, the other day to remove the device, my mother arrived 2 hours before the time to remove it , because she went for a ride with my brother, but she stayed there in a good time waiting for the time, that's when the nurse Sheila bothered with the presence of my mother because she was waiting to take the device, this stupid nurse called the technician and in a tone of haughtiness ordered the girl to remove the device from my mother soon, the technician very subtly and politely tried to explain to her that she had not yet met the time to remove it, the Nurse yelled at the technician telling her to remove it now the device, the very embarrassed technician called my mother to the room and even my mother saying she wanted to wait, the nurse did not listen, with ignorance and stupidity she kept ordering the technician to remove it, but the very experienced and intelligent technician called my mother to the room where he removes and there he stayed talking with my mother about health until it got closer to the time of removal, everyone who was there was very upset with the attitude of this nurse, she is a very unloved person, she attends poorly, I don't know how a hospital of so much renown continues with a person like that on its staff, on the other hand the rest of the team is a thousand, the receptionist Fernanda, the technician Viviane, the doctor Érica from the ultrasound are excellent people, but this nurse is burning the film of the hospital. I want to expose here my indignation with this nurse Sheila from the CDI, she was supposed to look for another profession because as a nurse she doesn't work. In addition to me, other patients also wanted to complain but we didn't know how to do that, but today I come to expose this ridiculous person in every way. Shame on nursing this nurse Sheila from the CDI DO HNSN EPITÁCIO.