Hospital Family - Taboão da Serra - SP

We know that due to the chaos we live in in health, all the professionals involved are tired, but the lack of attention on the part of the administration is humiliating. I was hospitalized for appendix surgery, I tested positive for Covid, I don't even know the name of the doctor who operated on me, they released me without even talking about what the next steps would be like. My agreement gives the right to the apartment, I stayed in the isolation part that had no apartment available, so far so good, but the room they put me had no ventilation, the shower was cold, the window was broken and due to Covid I had to stay with the closed door. I lived a nightmare.

TRASH!!!!! THE DOCTORS DON'T CARE ABOUT YOU, YOU WAIT MORE THAN 3 HOURS TO BE ATTENDED. IT'S A CLOWN!!! IF YOU NEED NO SERVICE DO NOT COME HERE, INTERMEDICA LIXOOOOO, I WILL CHANGE PLAN BECAUSE IT IS NOT POSSIBLE TO PAY TO HAVE A GARBAGE SERVICE LIKE THAT!!!

If I could give zero, this would be the grade, terrible service, total lack of respect for patients. 3 hours of standing wait, and so far nothing needs to be attended to, the place is completely packed.

Bad experience at the Taboão da Serra unit. I went to the Family hospital 2 times and I didn't have the proper care provided by the staff, I had a lot of allergic cough and no medication was given to me, they just said it was COVID. On my own I bought loratadine which solved my problem. Yesterday, my husband had a lot of stomach pain, and the care was poor, 1 doctor attending (at dawn), my husband needed to take medication in the vein.. I found out that there was no medication, and that they would ask for the hospital pharmacy. My husband just left the hospital without the doctor's return, where she didn't even give a diagnosis of what he had, let alone medication to treat his problem. When I asked the nurse to call the doctor (who said she would see my husband after the IV was finished), she passed my husband and left.. She left the hospital and went home. An absurdity! Unfortunately, it looks more like the SUS than a private hospital. Thank you for the charisma of the receptionist in letting me in to see my husband for 5 minutes, and for the nurse who tried to help him as there were barely enough nurses.

Very messy for being a private hospital. In the ward if you don't get asked about your exams/hospitalization they don't do anything. I stayed all Monday planted in a chair with pain and the access hurting me, I was referred to be hospitalized around 12:00 and I was only hospitalized at dawn, around 1:00 in the morning. They don't know where our medical records are, you have to keep asking about hospitalization all the time, I could only order food after 6 hours in the hospital. The infirmary part is rubbish. About the hospitalization, I stayed on the first floor, the nurses were very attentive and helpful, except for one who was on the night shift, she left my roommate's access open, causing a risk of contamination. The rooms do not have a fan or air conditioning which is very bad because it is very stifling, I was very hot during the night. The rooms I stayed in had cable tv, I liked it because it's something we have to pass the time. The first room I stayed in was 107, when it rained it wet the armchair next to my bed. The food is very good, a nutritionist comes to ask about what I eat or not, I thought that was pretty cool, at night there is a mini menu with options for lunch the next day. It was an ok experience I believe they can do a lot better.

At 37 weeks of gestation, I was discharged from my prenatal care and started to monitor my pregnancy weekly at the Familly hospital (where I wanted to have my baby), every week I went, I was super well attended by the entire team, from reception. On 02/09 I arrived at the maternity hospital with a broken water, I was quickly referred to an ultrasound and then to an echocardiogram, and then with 4 fingers dilated, my husband went to sign the papers for my hospitalization and we both took the test for COVID so he could accompany me during delivery! He was able to stay by my side at all times, recorded, took pictures, cried with me! I was super well taken care of and nothing was done to me without asking first, super respectful and wonderful doctors, perfect nursing team! My husband even cut my princess's umbilical cord, it was the best day of my life! I thank the team on 02/09/22 and all the other days I went, including the two days I was hospitalized postpartum! It was a wonderful experience! I don't regret one minute of choosing this hospital, which I chose because 25 years ago, I was also born there… thank you for the care, respect, support, maternity note 10! Multidisciplinary team note 10!

I was in the hospital on the 18/05th, I was admitted at 6:40 am, with flu-like symptoms and fever. As I am pregnant I went straight to the maternity ward. There, the service was very fast, as everything was fine with the baby, the obstetrician sent me for a clinical evaluation. On the other hand, the clinical evaluation was also very fast, which surprised me because there were many people there, but as I am pregnant, I went ahead and was seen as soon as the room was released. When being attended by the clinician, he monitored my signs when he spoke to me, noticed my low saturation and thought it was good for me to remain hospitalized to perform exams, at the time I saw it as a good thing, since there was a concern to maintain my well being, and it was better to be monitored there in case something happened than at home. But my whole problem started after the first exam collection. The nurses were very quick to medicate me and collect tests, and by 8 am they had already done that and put me in an observation bed. At 8:40 am a nurse came to warn me that my covid test was positive and I would need to be in isolation. He put me in an isolated room, in the same place I was already, the difference is that the room I stayed in had a door, and a glass in case I needed to call a doctor. Shortly after, the doctor came to talk to me and said he was just waiting for the release of the insurance to be able to sign my hospitalization. Until then, ok, I stayed in a bed in that little room, with my signals being monitored all the time, the problem is that for some reason I don't know, they don't serve meals to those who are there. After a lot of insisting with the doctor that I needed a meal, at 1 pm they delivered a box with one of those 200 ml juice and it hurts individual packets of cookies, with 2 cookies each. Well, a pregnant woman was not entitled to food. A little later I started to insist on the issue of the diet that was not served to me. At 16:30 they brought me another box just like the first one ??‍♀️ My husband arrived there at 18:00, I was still in the same place, nobody told me anything about the hospitalization or about the rest of my exams. I went to ask the doctor about the exams and he informed me that apart from the covid test, the other exams had no relevant changes, but that he preferred to stay there for at least 24 hours to do venous medication so as not to worsen the condition since there were spots on the my lung. After 2 hours that my husband was there, a man entered the room with the hospitalization papers, at that moment I finally had a meal, a soup (it was better than nothing), but when my husband arrived and asked the doctor why I was already there I haven't had a decent meal for 12 hours, he said that at lunch time I had been served food, which didn't happen. Anyway, we thought that after signing the admission he would go up to the room soon, a mistake. A single nurse started taking patients up and as I was an isolation case I would be the last to go up. We waited another 4 hours to go up to the room, yes, we arrived at the room at midnight. Ah, there was an issue with the medication, the nursing team does not follow the patient's medical record, the medication that was an antibiotic was given to me at 8 am on the first day, and then no one else applied anything to me, at 4 am when it was already I was in the room, a nurse came in and applied the medication, the time didn't make sense to me, and she applied twice the medication on the first day. In the morning comes the good part, a medical team goes to the room to evaluate, then a nutritionist came and asked my preferences and if I didn't eat something, I mentioned not drinking coffee and needing orange juice every day to take my vitamins pregnancy, and was attended to during meals. An obstetrician also came to hear the baby's heart and ask if she was feeling anything different, and if the baby was moving, she also requested an ultrasound to make sure everything was fine, a physical therapist came into the room and taught me breathing and stretching exercises, and several times a day a nurse came in to assess pressure, temperature and saturation. There were these positives and negatives.