Hospital Samaritano Hortolândia - Hortolândia - SP

A shame! Totally unprepared receptionists, I tried to call to schedule an appointment, they made me wait almost half an hour on the line, and they hung up on my face, a lack of respect! If they don't want to work, make room for someone who wants to, and let them be more competent! Not to mention the absurdity, a private hospital so great not to have a gynecologist who attends the emergency room

Hospital without qualified professionals. It's not the first time I need to take my daughter (18 months old) and there's just no service! Yesterday we were waiting for 4 hours! The service is worse than the SUS, we pay an agreement to have quality and agility in service and that doesn't happen! If you are thinking of acquiring the Samaritan agreement DO NOT DO IT!

I had an embarrassing experience in the care of the Hortolândia hospital When attended at the reception, I was asked to inform my data through the microphone, such as: full name/CPF, date of birth and address, in this way, everyone who was there, in the same environment, ended up having access to my personal data. So it was, too, with everyone who passed by at that moment. It would be interesting for those responsible for the department to review the service rules.

Terrible hospital. My dad has been hooked up for 7 months by a neurologist who took months to issue a guide for a simple procedure - removal of a non-critical cleanse. He ordered a CT scan and didn't even look at the results. After receiving the approved procedure guide, I call and try to schedule him and simply no one knows how to proceed or they say they don't have an schedule. Maybe the SUS has a superior service to this hospital, it's not even worth paying for his care

I was hospitalized 1 night for scheduled surgery. I waited more than 2 hours for the room to be released, there was no single apartment, that's why the delay, they put me in a shared room, but alone, so I didn't have all the comfort of a single apartment. Meals: terrible menu, urgently needed better, there is no preference research, allergy or diet... for snacks it's bread and butter or crackers, that is, if you don't eat carbohydrates, you'll go hungry, dinner and lunch were well prepared . The night nurses are terrible, they even complained because I called so much, and the device they put on me kept dropping all the time. During the day you call the nurse and she takes forever to appear, if you are dying, you will die!!! Air conditioning didn't let me sleep, it was blaring all night. The best nurse (attentive and friendly) arrived when I was discharged. The 3 stars are for the surgery team, I really liked them.

Horrible. One star because there is no option with ZERO, 3 hours to be attended by a clinician did not suggest the medication on the spot, he ordered dipyrone. Really? Three hours of waiting for that? Not to mention the service, all stressed, treating patients poorly, starting with the reception, I witnessed scenes of employees complaining that it would get even worse after a certain time and whoever was there waiting would turn into the dawn, imagine us... worse than SUS! I also witnessed the wrong registration, patient waiting and when I went to ask the receptionist said, sorry I pulled your name wrong I will correct it. Anyway, first and last time, in the name of Jesus, I will never go back to this terrible place!

Don't waste your time/money in this hospital for emergency room/care! I was in the hospital on the 19th at night for assistance in the emergency room because I was 4 weeks pregnant and I had bleeding. Right at the triage, I informed the nurse about what it was about in detail (which she must not even have put on the form because the triage is done at the open reception, with all the noise of people around, cars passing, monitor calling passwords, etc.), I reported that I had already had a miscarriage a few months ago, I asked if there was a gynecologist on duty and she informed me that no, but that the general practitioner could attend to me normally. I waited a long time, people passed in front of me in the service (there is no password for priorities) and when my appointment arrived I stayed for 1 min with the doctor with little will and empathy, who asked what was happening and said that I would have to go to campinas because he couldn't do anything because he wasn't a gynecologist (???), that I would have to do an ultrasound but he couldn't operate the device, he didn't even consider collecting blood to confirm if he had miscarried or not, even though he had a laboratory available . He just told me to go to Campinas, after waiting for more than half an hour for the "service". I left the "appointment" and went to the reception to ask that the service be canceled because I wouldn't accept to pay to not be answered. I confirmed that the laboratory was open and the receptionist said yes, but it was no use asking for a blood test because according to her, HCG can remain in the blood for 6 (SIX) months after an abortion!!! The biggest nonsense I've ever heard! In other words, bad first experience! If they knew about the case since triage, why didn't they direct me there? A 4-month pregnancy is HARDLY confirmed via transvaginal ultrasound, as there may still be nothing in visible size. I informed that I had the positive test done a few days ago, which could serve as a parameter, but even so I had to leave Hortolândia to be seen in Campinas, where the doctor asked me for a blood test because that was what would give us certainty and the ultrasound JUST to check the conditions of the uterus and if there was a risk of it happening outside of it, knowing that we could not find anything for the short time of gestation. Inhumane care from start to finish, nurse who doesn't care what you're reporting, doctor seems like he didn't even read your name, you sit at the end of the room with the door open, reception rude and poorly informed. Terrible! I did not receive an identification tag or wristband, nor a form, even though I signed 2 copies. In short, I went for nothing, I lost money for nothing, I wasted time for nothing. Think of a woman in a recent post-abortion pregnancy, with bleeding being treated this way??? Total disregard!!!!!!!