House of samsonite - Fortaleza - CE
3/5
★
based on 2 reviews
Contact House of samsonite
| Address : | House of samsonite - R. Des. Lauro Nogueira, 1500 - Papicu, Fortaleza - CE, 60175-055, Brazil |
| Phone : | 📞 +88 |
| Postal code : | 60175-055 |
| Website : | https://samsonite.com.br/ |
| Categories : |
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Ângelo Gomes on Google
★ ★ ★ ★ ★ Tive uma excelente experiência de compra online com a vendedora Joseane.
Super solicita, me mostrou outra opção adequada à mala que eu procurava e me tratou pelo nome.
A compra foi toda feita pelo WhatsApp e tudo muito prático.
Obrigado pelo excelente atendimento de qualidade, Joseane!
 I had an excellent online shopping experience with the seller Joseane.
Super solicits, showed me another option suitable for the bag I was looking for and addressed me by name.
The purchase was all made by WhatsApp and everything was very practical.
Thanks for the excellent quality service, Joseane!
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Lia Raquel on Google
★ ★ ★ ★ ★ Fiz a compra de uma mala em 2019 da American Tourister na loja da Sansonite do Rio Mar Papicu. Fiz umas 4 viagens somente com ela devido a pandemia. Na última viagem esse ano em junho/2021, quando fui tirar a mala do carro a alça arrebentou a borracha. Fui na loja da Sansonite para pedir o reparo pois a mala está na garantia e a vendedora já foi logo dizendo que eu teria que procurar o site da marca, que lá eles não tem nenhum vínculo com o conserto. Quando eu pedi o site, ela disse pra eu procurar na internet que " é o site da American Tourister". Enfim, eu que me virasse.
Conclusão: atendimento bom, produto de péssima qualidade e pós-venda péssimo.
I bought a suitcase in 2019 from American Tourister at the Sansonite store in Rio Mar Papicu. I made about 4 trips with her alone due to the pandemic. On the last trip this year in June/2021, when I went to take the trunk out of the car, the handle broke the rubber. I went to the Sansonite store to ask for a repair because the bag is under warranty and the seller was quick to say that I would have to look for the brand's website, that there they have no connection with the repair. When I asked for the site, she told me to look it up on the internet that "it's the American Tourister site". Anyway, let me turn around.
Conclusion: good service, poor quality product and terrible after-sales service.
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