iCaiu Santa Ifigênia - Assistência Técnica Apple - Conserto de iPhone, iPad, Apple Watch e MacBook - São Paulo - SP

I hereby report the bad experience I had when taking my iPhone X that was giving error 4013 on itunes for plate repair, I left the phone on 1/19 and it was passed that the time would be 7 working days, until then alright despite being very bad being without a cell phone I respected the deadline and left it for repair, on the sixth business day they called me from iCaiu asking for the password for access through a message to my father, I contacted the attendant who had answered me on the 19th and I asked him if it was possible to go to iCaiu to follow the tests and get the cell phone, the answer that was given to me was that I was already in the final testing process and that I could go to the store and so pick up the cell phone. Arriving at ICaiu on today's date (01/26) I was told that there had been a failed communication between customer and provider, according to them it was only to have passed the password to access the device. Understanding the situation at iCaiu I suggested to them if it was possible for me to wait because I live a long way from the store, Mateus informed me if it was possible for me to return to the store at 2 pm I said all right and left for lunch, returning at 2 pm I was waiting for a fence from 1:30 the final process, when I picked up my cell phone, I saw that the system issue itself had been resolved. When doing the tests with Mateus the cell phone presented the following problems after repair: > FaceID not working > Device vibration function not working > Proximity sensor function well used in non-functioning connections I recognized with them that the faceID issue was tolerable because I had had contact with water. But the other two cases were meaningless because the device was in perfect condition and had never been opened, but at the other two points I questioned that if it were possible, I would look for it the other day, only that it was passed to me that I would have to respect 7 more I had already spent more than 1 week without a device, having complications to communicate with people at work and they still wanted me to stay another week, total neglect with the client, the attendant said that he had no way of giving priority to my case, but as they could not make an exception being that they delivered me with problems, only that it left open that leaving the cell phone the two situations would be solved, that is to say it only shows that they found that the 2 defects except faceID was on their own , it looks like it was done on the thighs and they handed me the device anyway. This only shows unpreparedness on account of the technicians, I never come back and I do not recommend it to anyone at least in this unit, here is my alert for people looking for Apple solutions on the Internet and ends up opting for those authorized ones that invest heavily in marketing but who actually not quite as they say. Summary of everything I had a cost of 710.00 on my iPhone and comes out with 2 defects caused by the technician's lack of preparation. Bad experience.

Great service, I had made an appointment to change the IPhone 6S battery. Everything was done very quickly, in front of me and with all the necessary attention. Outside the 6 month warranty. I am very satisfied with the service, if necessary I will come back more often.

Great service, fast and efficient. Employees seemed to me to be very honest and trained. I took an Iphone 6s to change the screen and battery, the price was practically "the same" as other technical assistance in the neighborhood, but with a very important difference. "Extended" Warranty, Sample Display is warranted for 1 year and Battery for 6 months. In all other assistance only 3 months warranty.

Despite not having my problem answered (iPod) I was very well attended.

Vinicius was super helpful and fast. He promised to deliver it in 1 day, he was very clear about any problems that could appear during the repair, and in the end, he delivered the cell phone on the same day! All in order and working! Thanks!

Safe and well located, changed the battery of my SE in less than 30 minutes and performed tests in front of me, I recommend it to everyone.

Excelent reception! My wife's cell phone fell into the water and wouldn't start anymore, they managed to repair the board and returned my device with all the saved data. Thank you iCaiu