Localiza Aluguel de Carros - Campinas - SP

I rented a vehicle, which was marked as revised, for a long trip and simply the door lock was defective, detail: my 2-year-old daughter opened the door several times, vehicle security O.

Great service, we rented the car in less than 30 minutes. It is not always possible to hire the service on time due to the availability of cars, if you can I suggest trying the website.

Great service from booking through the website, pick up and delivery of the car. Friendly and attentive staff. I rented it 3 times and I will definitely be a constant customer.

I had 2 great experiences with this Localiza unit. Always well serviced, agility when removing and returning the vehicle, car in order and preserved. Prices are not the lowest, especially if you are renting at the last minute, they could improve at this point.

When I arrived I requested a location and they asked me about the reservation, the one I had not booked for the reason of the transfer of the trip, having said that, they soon denied me, without offering me a wait or attention to the service, just NO

Zero rating service. Complaint: I took the car at Agência Cambuí/Campinas/SP I am feeling aggrieved by the attendants, both in the pick up and in the return. Upon withdrawal, the attendant did not want to print a copy of the contract, as she said it was already in my email. I DID NOT RECEIVE IT UNTIL NOW! So far so good! Then I take it. I thought. It only informed me about returning with a full tank. I walked a few kilometers, already on the highway, the fuel gauge plummeted. So far so good, this is not the first time this has happened. But at other times, a simple statement on the return was enough to discount the proportional amount. ... I followed my journey. As I was at highway speed I didn't notice the noise in the car. Arriving in Caraguatatuba (urban roads) I noticed a noise in the direction, which was increasing and some vehicle lights came on by themselves. As it was a long holiday, the branch in Ubatuba (my destination) was closed, I didn't do anything, due to impossibility. It didn't bother me much, it just made me drive very cautiously. I was just worried about a possible accident, since in the last rental the vehicle had to be replaced due to lack of brakes (with my family inside the car). On the 18th, which would be the return, I went to the agency and reported the failures. I was told that I didn't have to worry about these two occurrences in the car. I could proceed normally with my renewal for one more day. Getting ready for the return... I filled up the car and headed to the location. When I got there, the guy who attended to me took the (photos), looked outside the car and informed me that it was very dirty and that he would charge me for a simple wash. I replied that it was not necessary, I would go to the wash station myself. (since it had marks of normal use of the vehicle - different from what he claimed). When I arrived for the second return attempt, another attendant appeared and I informed him that another had already taken the (photos) that I had taken the car to wash. He answered me with a sarcastic look that he would do again. Alright... Did. I asked for the other attendant. He replied that he was having lunch. But I saw him there. In addition to all the above, something else worse happened! The removal of the vehicle is made on a flat floor (lobby) and the return is made on an uneven floor (ramp), which consequently changes the fuel level. Is obvious. That's when the feeling of "I'm being duped in the face" began. At the cashier, another attendant, no less sarcastic, inserted the washing into the bill, which I had already done, and would charge 1/8 of the fuel. Then the blood rose! I said I didn't agree. Just as an illustration: on the morning of the return the fuel was also missing 1 point. With $20.00 I completed. In front of the location there is a gas station. The attendant took the car and drove there alone, filled it up, and presented a $42.03 bill. Note that double the amount I paid. Then I was sure. I'm being wronged! I made the payment and immediately deleted the app-localiza from my phone never to use this company again. Finally, of all the times I have used the localized vehicles, I have never been treated so poorly. The other times, I was even offered an upgrade at no additional cost. What pissed me off isn't the additional $79.00, it's the way it all turned out. Returning the car on a ramp is not correct. It's fraudulent.