Madeireira Itapoan - Salvador - BA

Terrible attendance. Only two salespeople in the store (at 3:40 pm), five customers waiting for service. Store without a manager, some employees do not use masks. The option was to buy from another lumber company.

The service was good because the seller was attentive, but it is a structure similar to feirão. It has easy parking and I found everything I needed at a market price.

I was at the place, the store seemed to have a certain variety of construction materials (not being restricted to wood), but I was not served by any salesman. It is clearly not a self-service store, because I couldn't find relevant information about the products on display. I left. ?‍♂️ Members should pay more attention to this. It is a very serious management problem. I did not understand what is happening with the place, because the clerk is not a salesman.

I'm a customer of the group, I think I've already bought it at all the stores, but this week, on 09/01 or 09/02, it was at the itapoan lumber company, the service was very bad, I won't go back there, I like the service at the other stores from the group, ex: the cashew store, the Djalma Dutra store, the guarajuba store, the Pernambuco store, the store that is located after the entrance to Vilas.

Excellent store. It has everything or almost everything. Your shopping is worth a schooner ride to relax with @guadalupeturismossa

Second time I need to buy here and honestly the savings are not worth it. The service is very poor, it takes a while to be attended to at the store and it takes even longer to remove the material. Dear wood managers, better monitor the services closely and promote training for employees, who seem to be a little lost in terms of customer service. Example: If you only buy a door, you have to wait to serve all customers who are in front with a much higher volume. This is not a smart practice.

The employee who attended us was super polite and helpful but the other employees were not. They made mistakes in checking the products, we had to replace the product and cancel the invoice after payment and the girl responsible for shipping the wood was mocked and replied rudely when I asked about the total footage, saying that she would "teach me math" . Totally disrespectful. The only star in the rating goes to the guy who attended us. You were great, Cristiano. Thanks again.

Terrible Experience! The store is large, has a reasonable parking space for cars but there is a fully open manhole in one space and, amazingly, there is no signage! Unfortunately I couldn't take a picture as I only saw it inside the car and at the last second, thank God I avoided this accident. When you enter the store, even though it is practically empty, no attendant will come to you to offer service and there is no way for you to pick up the part/material you need and go to pay, it is necessary for an employee to assist you, write what you want on a piece of paper. , to go to the store behind the counter to pick up your material, in addition to no employee offering to carry out the service, the service is terrible! Employees barely look at you, they don't seem to talk to you, the team as a whole looked discouraged, when I was about to give up one of them answered me and after all this suffering he asked me to go to the cashier and make the payment and then go to the counter to remove the requested parts, although there is NO queue at the checkout, I waited to be served, because there was NO cashier waiting, I had to signal to an employee and he called the person in charge of the sector who communicated with me only the necessary, to make the sale, I completed the payment and went to the counter to collect my material and again I was surprised by the incapacity and poor service at the store, there was no customer at the counter and the employee who attended me was not there waiting for me with the pieces someone else called a third person to pick up my pieces, which weren't much, just 2 small items! As for the variety of materials, I wanted to have more information to give but as for what I went to buy there was no variety, NO I needed a registration and there was only one brand in ALL sizes! Being that I had been informed by someone at the counter that there were, of other brands, but when I actually requested there was only one brand, so in my view of few items it was a bad experience and NO variety. Good thing there are other lumber companies and construction material houses in Dorival Caymmi because I'm not coming back to this store! I sincerely hope that the store changes its attitude towards customers and provides quality training to its employees to see if this scenario changes. As for COVID protocols, there are notices in the store, especially near the counter, informing them to keep their distance and approach only when called, but there are no indications on the floor stating where the customer should wait, other than that there was NO ONE at the counter to do this "call", and while keeping the distance stopped and away I noticed that the employees who saw me there seemed not to understand that I was waiting as explained in the notice, I had to approach the counter to be noticed, as for the Alcohol Gel Dispenser only there was one, near the cash register, and it had a terrible appearance that it hasn't been cleaned in days and the remnants of alcohol that fall had already created goops all over the dispenser.