Night & Day Colchões - São Bernardo do Campo - SP

I needed a mattress 6 months ago and in addition to finding a mattress with a good price, I received great service. The mattress so far is in perfect condition.

Excellent quality, service and speed in delivery, I recommend it to everyone, and whoever I indicated did not regret it, in this store I trust!

I do not recommend! We had serious problems and wear and tear with this store and the owners Andrea and her mother.

An example of how to expel a customer willing to buy. The only salesperson available on the spot doesn't even look at the customer's face. Bad, it could give the option of negative stars. In a street where there is a lot of competition, service becomes a differential. He lost a great sale, where in the competition I was extremely well attended, I still got a discount. I'm just sorry. No further.

TERRIBLE!! Escape this store !!!!! CAUTION!! With 5 months of use it already creaked, and I got one of the best if not the best mattress provided by the store. I asked for assistance with 7 months of use, changing the mattress in the wrong color and on top of that did not solve the problem of squeaking. The delivery men told me to sign the order and put an OBS on the sheet that sent the wrong color and call it that they would solve. They left and only left the mattress in the wrong color. That was on a Saturday, on Monday I called and told the situation, they gave me a deadline saying they would return, after the deadline did not return, I called again, gave me a longer deadline, did not return, called again and asked for another deadline. joke 3 months have passed since the exchange request because they delivered in the wrong color. It gave the biggest problem because their order was the wrong color, and my receipt is the correct color, the owner called me EXTREMELY THICK, saying that in the order this color beige and that I signed certifying that it is all right that there is no OBS (what a regret for not taking a photo, a copy, trusting the good natures of the people) she made a point of saying that my guarantee was running out (almost 1 month ago) and my guarantee now ends on August 22, 2019 But the seller told me that it only counts after the delivery date, so it would be in September. But anyway there's the situation where I opened the exchange request in MAY, so regardless of the warranty, and from the time they're making excuses and messing up I'm on time. The owner was extremely arrogant saying that at the time I bought it there wasn't the color I'm talking about, she's the owner so she knows what happens in the store. But I emailed after her hostile call the photo of my order and the photo that proves that my mattress was the same color as the box. After this email they called me saying that they would solve the case urgently that last week would be all solved, that the factory itself would contact to schedule, because so far nothing researched and called directly in the factory of the mattress I bought and the surprise, They no longer work with the shop where I bought the mattress, and they don't know anything about it. Unlike the store, the factory served me very well. CAUTION!!! They give no protocol number for the assistances, they do not answer e-mail, they do not answer the phone, they refuse my number on the store phone, they do not answer complaints in the complain here. I should suspect that 1 year warranty for a mattress good thing is not. Do yourself a favor if you are thinking of buying a mattress, move away from this chain store, especially this store. NEVER!! SEARCH WELL THE HISTORY IN COMPLAIN !! TERRIBLE!!! I had given 1 star, increased to 2 because at least solved my case, finally received the mattress in the right color. I don't know if it was the procon that helped me, but at least the color of the mattress was resolved. And the deliverers this time were much more competent. But the squeak goes on, a little softer but still quite present so I suppose the box squeaks.

LIAR SERVICE. The saleswoman informed me at the time of the sale that they were going to remove my old bed and assemble the new one. On the day of delivery, they simply threw the new bed in my office and did not take the old one claiming that they did not. When calling and questioning the seller, she said that they did not do it because the bed was not dismounted, but my old bed was a box and DON'T HAVE TO DISASSEMBLE, apart from removing the feet, and that because there is no space, THEY DID NOT MOUNT THE NEW BED. NOTHING OF THAT WAS MENTIONED AT THE TIME OF PURCHASE, in addition to being a big lie that the withdrawal was not made because the bed was not dismantled, as I explained here. Terrible attendance. I never buy there again and I don't recommend it to anyone, in Jurubatuba there are stores with better prices and no lies in service, you can look for it!

Today I received two persona flex coil mattresses, and one of them came stained with glue. I called the saleswoman Cilene who quickly called the factory to solve the case. The mattress was removed and taken to the factory, where they changed all the fabric, and returned it to me in perfect condition the same day. The couriers Wesley and Anderson are to be congratulated for their speed, education and helpfulness. 10/10 service in every way