Nova Noiva Luz - São Paulo - SP

On the day I signed the contract, everything was wonderful, now when I come to do the first test, they brought me a totally different dress from the one I chose!!! A huge frustration, glaring mistake of the seller who filled out the contract with the wrong code.. Not to mention that when they bring me the dress that was actually the one that was closed in the contract, it wasn't the right size, in any unit! I do not recommend for any bride, to avoid any frustration

I rented a beautiful dress from them, I started testing a month before, I had problems with the size of it on my bust and they were very concerned and attentive, attending to me in the best way possible and super quickly. No words for the affection, respect and concern for me, even closer to my wedding. I sincerely thank the Nova Noiva team, it is a unique experience and I was extremely grateful for everything. The dressmaker's concern and everyone's concern for my well-being at such a special moment (and when I was so stressed) was incredible, with a unique sensitivity. I definitely recommend New Bride! Gratitude! ❤?

I was very well attended by Lorena and Samuel, they were accurate in choosing the dress, they were very affectionate with us. And the first dress they brought was perfect, I tried on others but the first one touched my heart and also my mother's. SUPER RECOMMEND! LOOK FOR LORENA AND SAMUEL and you were not disappointed.

Terrible experience, I left with all my energies drained! Arrogant stylists, judge you by your appearance, I was not treated badly, but they treated my family super badly, they disdained my mother! When I left, a stylist asked the assistant not to accompany me, as if to say I couldn't afford it! I loved the dress, I almost closed it, but I was treated very badly! The store has a bad location and they think they are in the Jardins neighborhood! Dresses don't match the values, it also interfered with the service! These people should learn to work with people!

The rental service is great… The stylist is a sweetheart. But the powder is a little precarious. The first test was very long, seamstress unprepared and lost, resulting in the second test lost. I left another city to come try it on and the dress was in the same condition. The manager, a silly cockroach, left me waiting 20 minutes, I took the dress off without her checking, as I couldn't wait any longer. Luckily, the second seamstress had more empathy, I came back the following week and everything was fine. I didn't have any apologies, when I reported what happened in the previous test, they pretended not to hear. They don't comment on the flaws. If you have the opportunity to seek a better experience elsewhere… do it!

Well, now that my marriage is over, I have a cool head and almost getting over it, I can write this here. The worst thing I did was spend more than 5 thousand reais on renting the dress (PRO MY MARRIAGE) at NOVA BRIDE. I arrived there for the first time and it was all beautiful, wonderful, impeccable service, as soon as I closed it, they took all the measurements and scheduled another fitting with 2 months to go before the wedding (yes, you can go 20, 10 or 5 months before closing your dress that they schedule the first fitting only for 2 months before the wedding), arriving there, the dress was exactly the same as the time I had closed it months ago, they take the measurements all over again for adjustments etc, my dress, in this case, I just needed to tighten the waist and the hem, with 2 months to go before the wedding, it was like trying on the dress for the first time, because it was the same (lost proof). They scheduled the other test for ONLY 15 days before the wedding hahaha it's crazy to type this, I laughed because I'm TRAUMATED. Arriving there, SPEAKING 15 DAYS, my dress was GONE, another dress was in my name (horrible and nothing to do with the one I rented), I spent 7 HOURS in the store that day, until they sent another dress from the FACTORY, because they had LOST the dress I already had trying on, and guess what??? obviously it was out of measurement again, so they had to take it all out again to make the adjustments, with FIFTEEN DAYS to go. They scheduled another test and withdrawal with TWO DAYS left for my wedding. I got there at 9 am and left at 9:30 pm, can you believe it? yeah… the dress was ALL crooked, the buttons on the back were all bunched up and horrible, what made me go through, PAYING MORE THAN 5 THOUSAND REAIS FOR IT, doesn't exist! On that day, with 48 hours to go, I had to try on the dress about 17 times, until it felt “ok” on my body, I complained SEVERAL TIMES that it was LONG, that the bodice was not good, but it was almost 10 pm and the seamstress said that was just the way it was... SUMMARY: IT WAS HORROUS ON MY WEDDING DAY (it's with tears in my eyes that I write this), the ENTIRE ceremony was falling apart, me having to pull up all the time, BECAUSE IT WAS EXTREMELY LARGE, as I said. In the photos, the bodice appears all folded, badly finished… I DO NOT RECOMMEND THE NEW BRIDE TO ANYONE! It's absurd what they put me through, I'm traumatized and I look at the photos of the best day of my life CRYING to see a poorly finished and horrible dress on my body!

Appearance and operator are better than customer service. Stylist is a saleswoman disdain the power of leasing About to get married after everything went wrong and another store that I had already rented highlighted several times from the 4 thousand that they had. They came down with dresses that I had already said I didn't want were too long and they stressed that these were based on the rent I had made at another store and it had gone wrong I even cried with nervousness the worst stylist I believe the pregnant woman who attended to me was a saleswoman or responsible. Learn that an arrow bride fulfilling a dream if they had empathy could have closed until the ten but when I talked about the one in the window the answer was more you have to be aware that the value is more than 4 thousand. I don't know when I said I would only pay 4 everything was based on the amount of rent I had made at another store I knew the store was of a high standard if N had the ability to pay I wouldn't even enter. Finally, I would stress a million times that I could keep what I had more or less because I didn't have time and that was 4 thousand. Q nerve bad service I was there in November. I went to an atelier in São Caetano and I rented a 6 thousand one that the stylist just wanted to know to solve the problem that already existed in my life the lack of my dress close to the date. In 3 days it was resolved and I got married in a dream dress. New problem bride already existed was after the solution. And have the experience that if there is empathy you rent the whole store because the bride doesn't care how much she will pay she wants to feel unique and the unique moment. It's no use focusing on the window display if employees destroy the locations. You can search for my name, it's about the name that you will remember because after all the clowning you need to leave our data there