O Rei dos Colchões Loja Roberto Freire - Natal - RN

Exceptional service and high quality products

Great service, polite and helpful seller, 10% discount on cash purchase and fast delivery time.

I loved my box bed, top service

Poor quality, seller does not pass the appropriate product information, store justifies after purchase, not accepting returns or exchanges .. they sell a mattress for a type X person, when in fact it is for Y.

I made a purchase at REI DOS MATTRESSES - 12/04/2021 at 14h04 - Bed, Mattress and utensils (pillows, cover, etc.) It was agreed that delivery would be notified via telephone, where we preferred Saturdays or any day during lunch hours. The company contacted the next day (04/13/2021 - 11:38 am) asking if we were at home - I said no. Only at lunchtime as advised in the store. They then said it would be a long time to wait and asked to be kind enough to reschedule for the next day. I accepted in a good way and asked the time to schedule with the condo. Soon, they informed me that our product would be the first delivery of the day - 8 am in the morning of 4/14 and so it was scheduled. I immediately documented the condominium I live in via email for that. 04/14/2021 - I prepared the place of receipt, I took all the logistical precautions to avoid contamination, since I have elderly in the apt. I got everything ready. In the end, they didn't show up! They didn't even call to let me know! I personally contacted at 08h20 and was informed that they were still in the garage defining the route. I informed him that I couldn't wait any longer because I had to go to work and the deal was to be the first. Then, we rescheduled for 04/15/2021 - at the same time. Otherwise, we would cancel the purchase, leaving only with what we already received: the utensils. Immediately, I notified the Physical Store by whatsapp of what had happened, exposing my indignation and such lack of respect with the customer. 04/15/2021 - after having prepared ourselves again for the receipt of the product, guess what ... they committed the same lack of respect. They did not show up and did not warn me !!! I never thought that I would go through such trouble, lack of respect and lack of ethics that I came across with this company. I contacted the store, communicating for the second time what had happened and finally requesting a refund of the product. They tried to justify themselves, wanting to reschedule for the third time ... but I could no longer find a rescheduling in the face of such a lack of respect and non-compliance with what had been agreed. I asked for a partial refund (only for products not delivered). The store's director, via telephone, asked the seller to let me know that he was not going to refund and to look for my rights. That simple! More than R $ 3 thousand reais lost - Without a hint of modesty, the company prefers that we file a lawsuit for a solution. How far we've come! Total outrage! I never recommend, on the contrary, I leave the alert here. I hope I have helped future clients not to go through the same sad situation.

Excellent service and very satisfied with my purchase

100% personalized service, team committed to the truth, store with the best guarantee in the industry...

Liked it ! Fair price! And the seller served me super well, he even answered my doubts.