Ótica vittória - Crato - CE

The prices were great, after before buying my son's glasses, I did a lot of research and in this perspective it was the best price. However, the seller did not give me a delivery period and with about 10 days before the purchase I knew it would take 30 days to deliver my son's glasses. I spoke to the salesperson and she said the manager was going to try to advance the deadline, but the salesperson lied to me (from what I understand) and I was forced to wait, I went to the point of view I spoke to the people in charge and explained the situation of my son, that he needed a lot of the glasses that on 06/10, a Thursday, I would be traveling and I wanted to know if it was feasible to receive on that date, (after 1 month of waiting) they told me they would do their best to deliver it on the date (I went to Monday that preceded the date). On the 10th, I spoke to the manager and she didn't give me an answer, I had to call several times to get an answer and after being very upset, she said that if they didn't deliver me on the 10th (the same day I was calling) I would cancel. Thanks to God, they solved my problem and I was very satisfied. No hard feelings. However, to my surprise my son's glasses broke, less than a month ago. I only decided to go to the optics yesterday, 12/07 and when I got there, I was well attended and everything would be resolved in the best possible way. The guy would send it to the laboratory and deliver it to me the other day (hj, 13/07) I went to pick it up at the end of the day and was told that I will only receive it on Friday, because the deadline is two business days. I'm outraged, they should have informed me yesterday, no today, when I went to get them and as my son really needs to wear his glasses, I was extremely upset with the situation. There was no transparency on the part of the company and, because of what happened, there is no quality and unfortunately, I, the consumer, need to deal with the situation, since those responsible do not care about my situation. I hope they improve and that my experience is useful for analysis and put the customer's need as a priority and always speak the truth before anything else. I don't want to be better than ngm, I just like being respected. And for me, it was lack of respect, knowing that I had been extremely upset with the previous situation.