Óticas Carol Mairinque - Mairinque - SP

Excellent service and lots of purchase options. I recommend!

Very professional staff, good service

I was very pleased to find exactly what I needed, and also for the assistance of the entire team. All very attentive and competent willing to help, this is very important. Really a differentiated service, I became a client!

Unfortunately it was terrible, I bought 3 glasses and one of them broke my leg. Being under warranty I took it to the store to fix it. They've been screwing me for 2 months. I am an elderly person and I need these glasses for reading. Please resolve this situation for me. Thanks

My next glasses will be at Carol de Mairinque. Great prices and payment terms

I want to say that I loved the new girls who are attending Carol de Mairinque. They are super attentive and professional!! They took care of me so well that I felt at home! If I could I would give 1 million more stars I highly recommend!!!

I bought wine glasses. In less than a year I had two quality problems. The second took place on 09/04 I delivered the part to the store on 09/06/. I had to make several demands because the delay in finding another piece was too long. After 17 days of waiting I ended up losing patience, I was nervous because I was on painkillers for a headache due to lack of glasses and besides I have diabetes I can't strain my eyes, so it's about health. When I bought the Ótica Carol budget it was the most expensive and even so I closed the purchase, because I loved the chosen piece and also appreciated the quality of the product and the company name. To my surprise and disappointment I received a call from a supervisor named Suelem Cristina Santos who was very harsh and categorical informing me that the part was out of warranty and that the optician would be doing me a favor, she would be giving me a courtesy and so I would have to accept a brown piece that was the only one they had. As I was in traffic driving I couldn't check it, when I got home I realized that the part was delivered to the store within the warranty period and the supervisor called me a liar, or is it a right I have started to owe a favor? I called her to let her know the correct date, again she was sharp with me saying that it wouldn't change anything, that they didn't have the wine piece and that I would have to accept the brown one or I would lose the money. I asked Suellen Cristina Santos to ask the salesperson to check other stores for color options I might like, she stopped, she didn't authorize, at no time this supervisor was concerned with the client's well-being. After almost a month they called me at the store to receive the piece, I still had hope that they would present me with some options, but no, they gave me a brown piece which was what the supervisor sent the brown piece. When I bought a beautiful piece of wine, I was forced to take the brown piece because I couldn't lose the money since they didn't give me other options. I bought the part in cash, paid almost 1500 reais, I didn't pay in installments, I didn't ask for any favors, I did my part as a client all right, and I was totally mistreated in the after-sales of Ótica Carol by Supervisor Suelem, who didn't even bother to try to satisfy the client. , with no option, I took the brown part, I was never so mistreated in a service, I'm feeling totally frustrated, unhappy with the product I was forced to take, I felt cheated, disrespected and cornered, I couldn't get support from the franchise, as Supervisor Suelem informed that above it would have no one, no one could do anything Totally disappointed, I never imagined that an Optical Carol could provide an after-sales service like this.

Dedicated team ready to serve. I had questions about multifocal glasses for my father and the saleswoman was super attentive and patient to explain how to use them. Congratulations. I will definitely recommend to more people.