Pato Hair concept - Salão de Beleza - São Paulo - SP

Poor service, zero professionalism, I booked a test and asked for R $ 70.00 to schedule the test, arriving at the site Mr. Pato did not bother to introduce himself, so far ok, someone else put the test in the head mine , a lock, then another professional reapplied, my hair did not pass the test and amazingly the great professional took the test of my hair in a little pot of water on the chair, ridiculous that, they still said they would not return the test value, absurd to charge R $ 70.00 to do a wick test that you want to wash. I can't even at the door of that place. The guy wants to make money anyway. They recommended that I do a treatment for R $ 720.00 for reconstruction, said that I would not do it there, the treatment is different. Dishonest. They do not return as they say the value of the test.

I made an appointment with Pato yesterday 12/20/20 and arriving at the place, it was crowded, professionals without a mask (including the duck himself, owner of the establishment), there is no availability of alcohol gel in the entire room in front of a picture of pandemic. Lots of disorganization, lack of respect for the customer when waiting for a long time to be served, since the room was crowded and therefore impossible for the duck to give due attention to all the customers who were there. He is attending to me and suddenly lets go of what he is doing to me, to attend another client next door. That's absurd! You pay 70 reais to be served by him but who does practically all the work is the staff of the team, which by the way is very unfriendly and incompetent. One of the girls who was attending to me, burned my scalp with the blow dryer. That is inadmissible! There's more: They offer, via whatsapp, services that they don't have on the day: I scheduled a foot and hand but I was informed in the salon that the manicure would not attend. Anyway, I don't recommend the place. I did not like the service, I did not like the result of my locks (they were two colors), they added 200.00 reais in the procedure unnecessarily, claiming that I would have to make more locks, and I did not ask you to make more locks than I already had. I felt injured. Total dissatisfaction. Pure deception. They don't schedule anything in this place, it's the advice I give. Get better, Pato Hair Concept. In all!

12 years blonde and no professional reached the tone of the blonde I always wanted, I spent 7 years in a salon and decided to change professionals and today I was sure that my choice was the best! I was very well received by the professionals at the salon, especially Alan who washed my hair like it has never been washed in a salon. Clean, organized environment, following all safety protocols determined by the Ministry of Health.

I am completely in love with this salon, I have been doing my hair for years and always very attentive, service, quality of products and impeccable service. Pato and his team always do everything to make my hair look the way I want! I would not trade for anything!

After checking the lights and paying 70 reais just to guarantee the appointment, after the test, I received information about an extra charge of 150 reais. Since the value had already been passed by whatsapp and the reasons for extra charges would be too full or long hair, which is not my case. The justification used for the extra charge was that my hair is natural and I would use more product. The employee told me that there is always an extra charge. The justification seemed like a sham to increase the value, because it was a promotion. As I didn't accept, they reduced the extra amount to 50 reais (the q went from 550 to 600), but the result was not good. The lights were only in the front, which was a reference I passed, but the back hardly made any difference. It didn't even look like the example I showed. I missed the chance to get blonde for my wedding next month, because now my hair can't stand redoing. There was a lack of clarity in scheduling through whatsapp, there was no conversation with me to understand the result I wanted and there was a lack of coherence in charging the extra amounts. The staff is friendly and the hall has a very nice space, but the end result is the main one and it was disappointing.

My experience was terrible! I made an appointment for me and my sister based on what I see on the salon's instragram, I arrived at 9:30 am and Pato himself only arrived at the salon at 11 am. My urm and I performed the streak test performed by the assistants who gave the test result saying that we didn't pass and that we should do a capillary schedule, and that after the schedule I still wouldn't be sure if I could do the lights or not. With that, we went to two salons in the same region and both said that we did pass the mecha test and that we carried out the lights in the other salon. Finally, we request the reversal of the amount of R$ 100.00 (R$ 50.00 from me and R$ 50.00 from my sister) which was transferred with the promise of the salon that it would be to reserve the time and procedure. performed would be subtracted and after all this, as we did not perform the procedure, we requested the reversal and the salon said that the amount would be charged for the wick test! ABSURD.. WE HAVE NEVER SEEN IT IN ANY ROOM!!! I DON'T RECOMMEND NGM YOU GO THERE!!! Caution!!!

On 10/07/21 I had the misfortune of having my hair done with Pato I went to the duck to have an amazing experience, and honestly it was awful. I've been highlighting my hair for over 17 years, and it's never happened to me that people don't compliment my hair, and on the contrary, where did you do it? It's really horrible, it looks like I dipped my hair in a pot of dye and forgot to do the root. I got out of there and no one had the ability to show my hair in the back, I only saw it on my cell phone. I will report all my experience. I felt terrible, I was treated badly in the salon. First I was well received by the guy who was there, I think it's Diego, he talked, he applied the strand test. Soon after, another guy arrived, to take the strand test, Caique and the first thing he said was to close a treatment, I said I wouldn't close it because I already had it in the package. It was a pack of locks + toning + putty replacement + cutting and finishing in the brush (Sorry but I'm used to other salons that when they say they have putty replacement, or hydration, in fact they do). Words from the caique, with an air of debauchery then but this hydration is very weak as if it didn't even have it. Sorry but a salon that shows that they use brae products just washing with shampoo the hair is already wonderful, said he wasn't going to hire him he wrinkled his nose like who said poor. ok we follow I showed the duck the shade I would like, and even said that it's okay if my hair couldn't handle it, I wanted to get a healthy shade… and I would leave it up to him. I just stressed that I would like the root to be as close as possible because at the stage I get my hair stuck. (Because I'm used in other salons at the front to always do sewn and not just smoky) but anyway, it's not so much the issue, but Tom and the bad treatment and false advertising of hydration. Let's go to the wash now, in the wash one girl washed and asked the other. There's treatment, she replied, I don't think so, I'll check with Caique. He went there and asked the same, came back shaking his hand that is not making gestures with his head. (Informing that he did not have) Very politely she asked me if I had any treatment. I said yes to the package. Both were silent. And they didn't moisturize my hair. (false advertising) I had lunch and went to fix the tone, the girl dried a piece to show me I said it had turned yellow and the duck fixed the tone. When the duck fixed the tone he asked the girl to put an ampoule, I think that's what I understood. (So ​​yes, my hair received treatment) but according to the employees, words from caique, the promotion has hydration but it's as if it didn't have it, of course, because it doesn't have it. Misleading advertising. They dried my hair in 2 people, and when they finished they left I didn't even bother to take the mirror, take off the cover or anything.. I asked the caique who cut it, (because the ends were bad and the package had a cut, but I wanted to run away because I was feeling really bad in the salon because of the treatment I was receiving, a feeling of embarrassment, an air of judgment of the employees.) then Caique said that the duck cut itself, the duck came cut it and took off the cape, there in fact in the light the hair was with a reasonable tone, it was not what I was used to, but ok.. when I arrived at home I already noticed the strong yellowing, I thought that tinting it at home would soften it and stay the way it always has, or a beautiful tone, but on the contrary, it still has that face that I bought a paint and applied.. My experience was very bad, false advertising of the package. Caíque's service is a terrible girl, the duck is so automatic that he doesn't talk to the customer, doesn't understand the customer's needs, just looks at the tone, and starts work without connecting with the customer, it's explained that it can be done, what doesn't. He even when he finished cutting said that the tone was not good, that the next one would get better. People excuse a professional who assumes it wasn't good and doesn't do anything to fix it. Specialists should not be held.