Pet Spa - Lugar de Pet Feliz. - Maceió - AL

Super nice environment, the pet is very well cared for, the service is the best you can imagine, anyway... I highly recommend it!

They use very hot water to wash the dog, my dog ​​got the hair falling and with an itch I had to take it to the vet! Never again.

Bad service, today we went for the first and last. Grumpy attendant, with poor service. And the dog was hurt.

I met just now. We were lucky to be one of the first customers, since exactly today they opened the night to the public, before they were restricted to delivery service. The pianist, Mr. Raimundo, great, hardworking. The team is cohesive and efficient. The kind and caring owner. The food, excellent. Great prices. Too bad we’re going home tomorrow morning. We will be back as soon as possible.

I've been a customer since it opened. Marley loved it, but last year started to leave something to be desired. I talked several times hoping for the administrative improvement of the place. I gave 3 chances to improve which only got worse. And was there a question of how my Marley was treated there if it was administratively bad? A disorganization of the attendants, they charge for services without agreeing beforehand, the bath takes too long, the smell is no longer enough, the bath started to fall short, there is no organization on the agenda, each trip charged a different amount. The only one that is organized and never left anything to be desired is the taxi girl who does the transportation. From October 2020 to here it has fallen a lot. As a businessman, I wonder how the owner of this place let this happen. A 5-star service that just went downhill. Too bad these days. I do not recommend Cleber, I do not recommend it to anyone I know, as I am reporting to everyone I have indicated. I am very sad to have reached this point. I also request that all photos of Marley that they have be removed from their social networks

Bathing, grooming, etc. it is excellent, but the service and the system of leaving and removing the pet leaves something to be desired.

Bad service and service. I left my dog ​​there at 8:00 in the morning. The attendant informed me that, given the number of dogs, the bath would be at 11:00 and the grooming at 12:00. Around 1:00 pm I tried to contact the place and they did not answer. At 1:30 pm I went to get my dog. Detail, 5 HOURS TRAPPED IN THE CAGE WITHOUT WATER. When I got there, he still wasn't shaved and I asked to take him away. That's when the attendant surprised me, by telling me that it was on a first-come, first-served basis and that I was already aware, changed what I said earlier. Suddenly, the owner of the establishment Isabela arrived. I already noticed that the attendant went to tell the owner that I knew it was on a first-come, first-served basis, to justify the fact that my dog ​​wasn't ready yet. When she saw me, she started to belittle me, saying that I always go there to make a fuss, that I never make an appointment and I always mess up in front of customers, because I don't make an appointment and I arrive complaining. Said I was told that Saturday is on a first-come, first-served basis and I always bring it on Saturdays to purposely mess up. After treating me extremely, very badly, he said I wasn't supposed to go back there. I was shocked by the lack of respect. Detail I went to the place 3 times. That was the 4th and last. The first time, I did a clipping that I didn't like, I asked to pluck more leg hair and the groomer thought it was bad because it would be out of the breed standard if I shaved more leg hair. The owner intervened favorably to my request. I liked her attitude. But I didn't give any scandal, I was just dissatisfied. The second time, my dog ​​had a hygienic clipping and was injured, not to mention that a cat there almost scratched him, the boy there even got hurt with the cat so my dog ​​wouldn't get hurt. Once I made an appointment, the other one was for yesterday of arrival in 2020. See the photos of the messages exchanged with the establishment. In December 2021, I decided to return to the place, and everything was smooth, nothing wrong. I made an appointment, the grooming was great. Detail, I solved the detail of the hygienic tosa, just don't do it. Today I tried to be a customer again of the place and it didn't work very well. I hope they learn to deal with the problems they cause themselves. Customer cannot complain, because who goes wrong is the customer himself. For them there is no customer satisfaction, they just shoo away, as they shooed me out of there today. You can see by the numerous complaints that have here. Another observation. I suggest you set the value first. Because the bath costs 40.00, the grooming costs 120.00, but they charge 20.00 to 60.00 reais to remove knots and if there is a knot, in addition to this addition for removing the knots, there is hydration, which is another 20, 00 Hydration is a must do if you have knots. Even if the fur is thick or short. The well-known tying is practiced there. You will bathe but you are obliged to hydrate. CARE Long haired dogs always have a knot, in addition to this initial bath or grooming price, they will ALWAYS charge 20.00 for hydration and 20.00 to 60.00 to remove knots.

I took my Pet to take a shower and she came back with a swollen eye and I couldn't open it, I got in touch with the Pet shop so they could give me some assistance on how to proceed, some medicine I could buy there as I've done before. The 1st answer was if she had really left there like that and after the management would get in touch, the attendant didn't care and they never called me. I asked for the owner's contact and they didn't let me know. I had to take my pet to the vet. Mistakes happen, but the establishment has to be prepared to support if something goes wrong, I was disappointed with the Pet Spa. I had no assistance from the owner of the establishment, no satisfaction if you want an apology! Not to mention the attendant without an ounce of empathy. As the colleague above said they don't care about customers!! I don't know how they let the service down so much. So know that if something gets out of hand they will not assist you and will say that what we report is not true. Be careful!