Plaza Inn Pousada do Capitão - Ilhabela - SP

I spent 4 delicious days at the Hotel. Prime location and very close to the beach. Excellent service, impeccable cleanliness, delicious breakfast. Very green and a fair price. I just have to say thank you. I highly recommend.

Themed hostel, without exaggeration. Cozy atmosphere, well-kept gardens, very blue swimming pool, dry sauna and warm jacuzzi. Clean rooms, soft bed and pillows. Staff very friendly and willing to help whenever needed. The breakfast is simple but very neat with warm breads at the table. Drinks and snacks well prepared. Fair price.

A few years ago I stayed at the Pousada do Capitão where I was always treated very well and I find Ana as the manager and Irani at night. This year, 2022, I had a reservation for a room for a couple and an extra bed from January 3rd to 10th, with 7 nights paid in advance. From Wednesday to Thursday I had a bad night with fever and strong flu symptoms and I didn't even go to the breakfast room in the morning so as not to contaminate other guests. We decided to leave due to my condition and my wife requested that they give us a voucher to use the 3 nights, double and extra bed not used, in any low season, no holidays, packages, etc. We do not ask for a refund of any amount paid. Nothing was granted to us and I was very disappointed with the attitude of the hotel, since we left precisely to not harm them and out of respect for the other guests. Bad Brazilian smart commercial attitude, unfortunately.

They let my husband and I use the hotel's facilities and wifi before check in, which helped a lot as we were remote while still working. The inn is very clean and well maintained at all times. The breakfast was amazing, extremely tasty! The inn's leisure options are great (jacuzzi, swimming pool, sauna, hammock, pool loungers). The bar is beautiful, as is ALL the landscaping - the most relevant point of the inn. The decor is impeccable, a charm apart in many details. We were able to store the bike inside it was very nice too. Parking is free, nearby, and has spaces for everyone. However, the access is not interconnected and it is necessary to carry belongings through the street. He ends up staying away from the room. At check-in, an employee was available to help with loading, at check-out, no. We had to do everything ourselves. The most unpleasant part was the pousada's tendency to break the consumer protection code and only go back when it is mentioned. Situations cause embarrassment for those who want to follow what is right. It shouldn't even have been necessary to go so far as to mention rights, not to mention that the inn misleads lay people who don't know their rights. - I called the inn before making the reservation through Booking, and the attendant said it was cheaper to close directly. However, we were mentioning the price on the website of a better room, and she booked us a lower room without mentioning the name of the room at any time, being omitted in the information and generating a lack of clarification. - We asked to cancel the reservation made via telephone (with credit card details), and the same informed that it was not possible. We showed the consumer law that defends the right of regret, and then I said I would cancel yes. It was an act of bad faith! Not to mention that the available rooms had 'disappeared' from Booking, being clearly frozen by the inn. Two hours later, I went to the site and there they were. I made the reservation through Booking and canceled the one on the phone, demanding a refund on the card (which was answered). - We had the embarrassment of ALMOST not being able to enter with a lunch box from the street, claiming that the food could be "contaminated" by Covid. Prohibiting food to buy internally is a crime (married purchase). - There is a 'corkage fee' in place, which is an illegal and abusive act, and can only occur if there is prior notice - and there was none: either by phone or via PDF of the reservation. There were SEVERAL points that the inn acted in bad faith against the consumer. When you get there, you have to be smart and know your rights. Other than that, we had a great stay - but only because we imposed ourselves. So much so, that later they were not even on our feet anymore. But it was something unnecessary that didn't even need to have happened, right?