Porto Center Hotel - Porto Seguro - BA

My first time in Porto Seguro.... I went in Dec/2019 with my wife, I was very well received, the room was simple and spotless, clean, breakfast excellent, the reception is to be congratulated. In December/21 I'll be there again ? I recommend it!!!! ?✌️

Location is good, close to everything, reception staff are very polite. Now let's talk about other points of the hotel... The common areas are poorly maintained, dirty, the pool area all disorganized, everything thrown in, the pool water was not suitable for use. The superior rooms have a wooden door, a shower stall in the bathroom and a small balcony with a hammock, initially we would stay in one of these but the flushing had problems, so we were relocated to the first floor, where the rooms are worse. The bathroom has no box, the ceiling is low, a person over 1.80 is not comfortable. The pillows have stains, the mattress sits on the bed, the closet has no hangers, not even fixed hangers. Internet is bad, good signal at reception only. Only open TV, the network is so weak that even the television does not recognize it. Speaking of reception, the rooms don't have a telephone, you have to go there in person if you want anything. To clean the room, you must request it at the reception, I found this absurd as we are dealing with a hotel, cleaning should be daily and automatic. But not. It is you who have to request cleaning and changing towels and sheets. Speaking of towels, they are very rough and one tore with me, it was so thin. The bathroom sink is a mini tub with a disproportionate faucet and a wooden base, it's easy to get everything wet with a single use, and there's no soap, so the soap is sticky in the sink, really boring. In addition to not having a box, the window is very small and the shower is low and dirty. Face towel is not offered, only for the bath and one that is on the floor. Also on the lower bedroom, the bedroom window gives access to the street, it is glass with bars, and has a black-out cut, it does not cover the entire window, so besides the light, it comes in at 5:30 in the morning, which is when the sun born, you have no privacy, to solve this I ended up putting a sheet at the window to cover everything. The bedroom door is made of clear glass and has a black-out curtain inside to hide the bedroom access. Breakfast is iffy, there are always mosquitoes in the fruit and reuse of items from the day before. Usually had papaya, melon and watermelon. There were no cheeses and cold cuts, sometimes they made mini sandwiches and left them available. On the tables were pots of margarine, some of them half-melted and with crumbs of bread, and a plastic sugar bowl dirty with ants and coffee crusts. Mini salt bread, cake, some ready-made dough and others made by hand are offered. From time to time couscous. They also offer boiled bananas and boiled sweet potatoes, but they look old, just like the toast. It has coffee, hot and cold milk, two flavors of juices concentrated in cafeteria type juicers. The breakfast time only lasts 2 hours, which is from 7:30 am to 9:30 am, but if you arrive after 9 am you won't think of everything. There was a day when there was a lack of coffee and until the moment I stayed in the place there was no replacement. Extended checkout has not been granted. I even understand because maybe there was room reservation. Check-in is always at 14:00, and even so we were not given any extra time, and to finish, when it was 12:00 on the dot they knocked on our door inviting us to withdraw.

Terrible hotel the photos are all lies, The hotel owner is super rude and impudent she threatens the person not wanting to leave the hotel, The hotel is not worth anything worse experience I had in my life in Porto Seguro in this hotel, this hotel he it doesn't go to penalty even if it's free.

Bad service, dirty apartments, I asked for cleaning and they didn't do it, cockroaches waking people up, water in the bathroom smelling of rust, breakfast with few options, building in need of general maintenance, faucets, doors, locks, broken flushes.

The room is very simple, the bed is not good, the breakfast should be more varied and the facilities need to be improved, in my room the hot shower did not work and neither did the sockets.

Because we were not received on the second day with more politeness, we were barred from entering our room due to the super rude receptionist without posture, for not handing over the key, I asked her if she was there There would be a bathroom, she informed that it was not tight I went in front of the bus to pee on the street, after 20 minutes she decided to free the room, bathroom in the room that was horrible, smelly raining dripping, horrible receptionist work with a closed face looking like I didn't like it's working, I just know that the note is 00000

I really liked the receptivity of the owner. The hotel is simple and clean! The staff very polite. Good breakfast, the tapioca cake is divine?. My daughter really wanted to eat a cheese roll from Bahia, and the kitchen aunt prepared a sensational cheese roll!! ? Great value for money!! I will come back for sure! ?

Disappointment is what defines my stay at this hotel...the photos seen in the advertisement do not correspond to reality. Muddy water, cheap in the room, bathroom door doesn't close, fridge I didn't want to get it, I'm glad my husband is the macgyver, otherwise it would be another problem, the TV only gets about 2 channels open. The Wi-Fi is horrible, clogged shower and water with a smell of rust. Now the coffee: Without varieties, I stayed for 4 days and on the second day there was a lack of utensils for the guests. Positive point: location because it doesn't depend on them...